Mishelle Baker

(Kelli's Answering Service was acquired by NetVoice Inc. September 2019)

• Answering service for for upwards of two thousand accounts across the US.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Facilitated smooth communication between caller and client. for seamless coordination.
• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
• Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.