Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Cooking, Sewing, Reading, Listening to Music, and Writing
Additional Information
Languages
Timeline
Quote
Interests
Work Preference
Work Availability
Software
Websites
Generic
Mishelle Goodwin

Mishelle Goodwin

Processing Associate
Worcester,MA

Summary

Dedicated professional who has experience in and skills in Multi-tasking, communication, being a team member, and a team player. I am loyal, dependable, hard working, friendly, and like working with people of all ages. Can lift up to 50lbs and am capable of work in a fast paced environments. I have experience in inventory, customer service, and I am always eager to learn, attention to detail, and willing to help others. I am seeking a full time role that offers a challenge where I can utilize all of my skills and past work and educational experiences in a group setting and can contribute with talent with every day goals.

Overview

45
45
years of professional experience
1
1
Certification
25
25
years of post-secondary education

Work History

Associate

Amazon
11.2023 - 12.2023
  • SOW Services
  • Government
  • Careers
  • Contact
  • Assisted in locating merchandise and providing product information.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Used hand-held scanner to enter data product information.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Communicated with supervisors about delays or other issues with shipments.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

Dishwasher

Snap Chef
08.2022 - 01.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Washed dishes and assisted in bussing tables.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Processing Associate

Marshall's/Home Goods
03.2011 - 08.2022
  • Facilitated smooth warehouse operations by properly labeling, sorting, and storing items according to established procedures.
  • Maintained an organized stockroom, enabling easy access to items and expediting the picking process.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Developed and maintained successful working relationships with colleagues.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Adhered to safety regulations and practiced safe work habits.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Peer Facilitator

Recovery Learning Center
01.2009 - 12.2010
  • Identified areas in need of improvement and implemented solutions.
  • Planned special events for program participants based on changing needs, times of year, and availability.
  • Planned and facilitated workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Facilitated peer-led discussions to encourage active listening, empathy, and collaboration among group members.

Retail Warehouse Associate

T.J.Maxx
07.2007 - 12.2008
  • Maintained a clean work environment, ensuring compliance with company health and safety requirements.
  • Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
  • Reduced order processing time with careful attention to detail and accurate product picking.
  • Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked designated items on shelves, end caps and displays.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Housekeeping

U-MASS Memorial Medical Center
06.2005 - 12.2006
  • Maintained clean workspaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
  • Worked with housekeeping team to resolve issues or questions.
  • Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
  • Performed general housekeeping and cleaning tasks.
  • Worked with 6-person housekeeping staff to maintain clean, organized bathrooms facility.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
  • Maintained a safe work environment through regular housekeeping and adherence to company safety protocols.
  • Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.

Garage Maintenance

U-Mass Memorial Hospital
08.2004 - 05.2005
  • Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
  • Supported management in achieving budget goals by carefully monitoring expenditures on parts, labor, and other operational costs.
  • Continuously updated technical knowledge through participation in professional development workshops, staying current on industry advancements.
  • Utilized strong problem-solving skills to identify and rectify complex mechanical issues in a timely manner, ensuring customer satisfaction and repeat business.

Retail Warehouse Associate

Building 19
01.2000 - 07.2004
  • Maintained a clean work environment, ensuring compliance with company health and safety requirements.
  • Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
  • Provided exceptional customer service while assisting clients in locating desired products within the warehouse store setting.
  • Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Telemarketing Agent

Colorado Prime/United Publishers Of America
07.1997 - 12.1999
  • Completed daily cold calling and outreach to build sales pipeline.
  • Cold called over 1,000 potential customers per day to help with marketing efforts and increase sales.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Followed up with customers to solicit further sales.
  • Attained $25,000 in sales targets on monthly basis.
  • Contributed to company growth by providing valuable feedback on marketing campaigns to improve future outreach efforts.
  • Managed time proficiently, balancing a high volume of calls with other tasks as necessary.

Waitress

Pete's Drive Inn/Pizza Rama
01.1979 - 06.1987
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Associate's Degree - Psychology/Mathematices

Colby College
Waterville, ME
06.1983 - 09.1987

High School Diploma -

Madison High School
Madison, ME 04950
06.1978 - 09.1982

GED -

Skowhegan Vocational School
Skowhegan, ME
06.1980 - 09.1982

Associate of Arts - Writing/Art

Worcester Art Mesume
Worcester, MA
01.2011 - Current

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Cash Handling
  • Decision-Making
  • Courteous and Professional
  • Flexible Schedule
  • Oral communication
  • Data Entry
  • Customer service orientation
  • Cross-Functional Teamwork
  • Product Merchandising
  • Loss Prevention
  • Friendly and Helpful
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Customer Assistance
  • Adaptable and Flexible
  • Honest and Dependable
  • Creative Thinking
  • Organization
  • Inventory and Stocking
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Ability to Lift 50 pounds
  • Team Leadership
  • Store Organization
  • Computer Proficiency and Microsoft Office
  • Basic Mathematics
  • Store Opening and Closing
  • Exceeding Customer Expectations
  • Sales floor organization
  • Microsoft applications proficiency
  • Multitasking and organization
  • Verbal and written communication
  • Store recovery
  • Customer interaction
  • MS office
  • Computer skills
  • Decision-making
  • Courteous and professional
  • Adaptability and flexibility
  • Workplace safety
  • Event coordination
  • Loss prevention
  • Problem-solving
  • Relationship building
  • Reliable and punctual
  • Data entry
  • Shipment processing

Accomplishments

  • Achieved a certificate through effectively helping with a task in typing in excell and power point communications on the internet.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.

Affiliations

  • Genesis
  • KIVA
  • Alternatives Arts and Culture Program
  • South Bay
  • Community Health Link
  • Worcester Art Museum
  • SOARI Weaving

Certification

  • Certified CPR/AED/First-Aid, National CPRF Foundation - 2 years-4/26/2023
  • Peer Facilitator, Recovery Learning Center - Permanent
  • WRAP, Recovery learning Center - Permanent
  • CORE GIFTS, Recovery Learning Center - Permanent

Cooking, Sewing, Reading, Listening to Music, and Writing

I love to cook Italian, Spanish, Chinese, and American foods for my self and others. I love to sew, knit, and do macrame', needle-point, and cross-stitching in my spare time. I read and I am a member of Guideposts. I like to go to the Worcester Public Library and read books. I like to listen to music and the watch disney channel. I love writing fiction and non-fiction in my spare time. I find that Art in my work in photography, painting, and drawing. I exercise and go to the GYM. Life is just so exciting. Especially if you take one day at a time. 

Additional Information

I would like to get a full-time job where I can use all my skills and abilities to work for a company that is willing to higher me full-time position in there company. I have computer, housekeeping, maintenance, stocking, office, and other skills that go along with getting a career. My cooking, sewing, reading, listening to music, writing, and art experiences and education are important to me. I am a kind, friendly, and warm hearted person who is eager and willing to learn and work hard a getting a career. I am also a dedicated, loyal and a friendly individual that likes working with people of all ages. A fast learner. I am able to through life and I find it a challenge to be able to take charge of my life every day.

Languages

English
Native or Bilingual

Timeline

Associate

Amazon
11.2023 - 12.2023

Dishwasher

Snap Chef
08.2022 - 01.2023

Processing Associate

Marshall's/Home Goods
03.2011 - 08.2022

Associate of Arts - Writing/Art

Worcester Art Mesume
01.2011 - Current

Peer Facilitator

Recovery Learning Center
01.2009 - 12.2010

Retail Warehouse Associate

T.J.Maxx
07.2007 - 12.2008

Housekeeping

U-MASS Memorial Medical Center
06.2005 - 12.2006

Garage Maintenance

U-Mass Memorial Hospital
08.2004 - 05.2005

Retail Warehouse Associate

Building 19
01.2000 - 07.2004

Telemarketing Agent

Colorado Prime/United Publishers Of America
07.1997 - 12.1999

Associate's Degree - Psychology/Mathematices

Colby College
06.1983 - 09.1987

GED -

Skowhegan Vocational School
06.1980 - 09.1982

Waitress

Pete's Drive Inn/Pizza Rama
01.1979 - 06.1987

High School Diploma -

Madison High School
06.1978 - 09.1982

Quote

When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway

Interests

Cooking, Sewing, Reading, Writing, and Listening to music

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Flexible work hoursPaid time offPaid sick leave401k match4-day work weekCareer advancementWork-life balanceCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Googlecom

Youtubecom

Facebookcom

Yahoocom

Indeedcom

Linked-incom

Disney

Hulu

Paramont

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Mishelle GoodwinProcessing Associate