Mishelle Jeannis
Binghamton,NY
Summary
Developed empathy and communication skills in home care environment, focusing on providing personalized and compassionate support. Adaptable and skilled in managing daily routines and addressing individual needs. Seeking to transition into new field, bringing commitment to improving others' well-being and quality of life.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Care
PPL
Binghamton, NY
06.2025 - Current
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Enhanced patient oral hygiene by providing thorough cleanings and tailored recommendations for home care.
- Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
- Identified health issues while at home care visits and contacted patient's physician to discuss best method for resolution.
- Prepared patients for discharge efficiently by delivering tailored instructions regarding home care measures, medication administration, and follow-up appointments.
Chha
United Methodist Homes -Hilltop
Johnson City, NY
10.2019 - Current
- Provided personal care assistance, ensuring comfort and safety for clients in residential settings.
- Administered medications and monitored vital signs to maintain health standards and report changes.
- Developed personalized care plans in collaboration with healthcare professionals to address client needs.
- Trained new staff on best practices for patient care and safety protocols, enhancing team performance.
- Developed and maintained positive relationships with clients and families, fostering trust and open communication.
- Monitored vital signs regularly, documenting changes accurately for review by medical personnel.
- Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
- Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Home Care Aide
All Metro Home Care
New York, NY
03.2010 - 01.2024
- Provided compassionate personal care, ensuring comfort and safety for clients in home settings.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Developed customized care plans in collaboration with healthcare professionals to meet individual client needs.
- Trained and mentored new aides, fostering a collaborative team environment focused on client care excellence.
- Implemented best practices for hygiene and safety protocols, reducing risk of infection among clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Representative
Macy's
New York, NY
10.2010 - 01.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
Education
High School Diploma -
Keystone
Miami, FL06.2025
Skills
- Home health aide medication technician
- Active listening
- Call center experience
- Staff training
- Documentation
- Follow-up skills
- [Language] translation Haitian Creole
- Customer support
- Verbal and written communication
Certification
- Licensed medical assistant
Languages
Haitian Creole
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Home Care
PPL
06.2025 - Current
Chha
United Methodist Homes -Hilltop
10.2019 - Current
Customer Service Representative
Macy's
10.2010 - 01.2011
Home Care Aide
All Metro Home Care
03.2010 - 01.2024
High School Diploma -
Keystone