Mishelle Martinez Ramirez
Los Angeles,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Mexican Food Catering
Taquizas La Catrina
12.2023 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Took orders, prepared meals, and collected payments
- Handled catering scheduling, ordered food and planned events.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Merchandising Manager
Petco
04.2018 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
Amusement Park Employee
Pacific Park
07.2017 - 02.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built and established positive relationships with patrons, team members and supervisors.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Increased customer satisfaction by providing timely and professional assistance to players.
- Resolved player complaints, fostering a positive gaming environment for all users.
- Promoted a safe and enjoyable gaming atmosphere by enforcing rules and policies consistently.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
Rental Attendant
Perry's on the Beach
12.2016 - 06.2017
- Participated in regular training sessions and team meetings, staying informed of industry trends and company policies.
- Provided expert knowledge on various rental items offered to enhance clients'' experience during events or activities.
- Assisted customers in selecting appropriate equipment based on their needs and preferences, resulting in positive feedback and repeat business.
- Educated customers on proper equipment usage and safety procedures, minimizing accidents and potential liability issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Education
CAMTC Certification - Massage Therapy
A2Z Massage School
Santa Monica, CA04.2024
High School Diploma -
West Adams Preparatory School
Los Angeles, CA06.2017
Skills
- Leadership Qualities
- Team building
- Decision-Making
- Team Collaboration
- Organizational Skills
- Multitasking Abilities
- Works Well Under Pressure
- Problem-solving abilities
- Attention to Detail
- Customer Service
Timeline
Mexican Food Catering
Taquizas La Catrina
12.2023 - Current
Merchandising Manager
Petco
04.2018 - 02.2022
Amusement Park Employee
Pacific Park
07.2017 - 02.2018
Rental Attendant
Perry's on the Beach
12.2016 - 06.2017
CAMTC Certification - Massage Therapy
A2Z Massage School
High School Diploma -
West Adams Preparatory School
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