MiShelle Nickerson
Cleveland,OH
Summary
Outgoing Patient Access Specialist with 19 years of experience working in the healthcare environment. I have an outstanding track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Well versed in Epic functionalities. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Specialist II
Metrohealth Hospital
Cleveland, OH
11.2005 - Current
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
Some College (No Degree) -
Cuyahoga Community College
Cleveland, OHSkills
- HIPAA Compliance
- Information Collection
- Medical Terminology
- Authorization Verification
- Solution Implementation
- EMR
- Patient Registration
- Patient Interviewing
- Eligibility Determination
- Appointment Scheduling
- Patient Scheduling
- Insurance Verification
- Strong customer service, interpersonal communications, verbal and written skills
- Knowledge of personal computers and Epic functionalities
- Assist in training
Affiliations
- I love reading and listening to music
Certification
- CHAA certification
Timeline
Patient Access Specialist II
Metrohealth Hospital
11.2005 - Current
Some College (No Degree) -
Cuyahoga Community College
- CHAA certification
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