Mishelle Noyes
Winnemucca,NV
Summary
Accomplished New Accounts Manager at Nevada State Bank, adept in business development and client relationship management. Spearheaded innovative sales strategies, boosting account acquisitions significantly. Excelled in compliance management and team leadership, fostering a culture of continuous improvement and efficiency. Proven track record in leveraging data analytics for strategic decisions, enhancing customer satisfaction and operational workflows. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
New Accounts Manager
Nevada State Bank
07.2016 - 11.2018
- Increased new account acquisitions by implementing innovative sales strategies and enhancing client relationships.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for professional development.
- Streamlined the account opening process for improved customer satisfaction and reduced wait times.
- Optimized internal workflows by introducing new technologies and process improvements, leading to increased efficiency within the department.
- Evaluated client feedback regularly to identify areas for improvement within the department, resulting in continuous enhancements of products and services offered.
- Established valuable partnerships with key industry influencers, expanding the company''s network and driving mutual business growth.
- Developed comprehensive training materials for newly hired staff members, ensuring they were well-equipped with knowledge about company policies, procedures, products, and services.
- Successfully resolved complex client issues by leveraging strong problem-solving abilities and collaborating with appropriate internal departments for resolution support.
- Cultivated a positive work environment within the department, promoting open communication and teamwork among staff members while boosting overall morale and productivity.
- Developed and executed targeted marketing campaigns to attract potential clients, resulting in increased brand awareness and new business opportunities.
Insurance Agent
State Farm
10.2013 - 07.2016
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Utilized CRM software to manage client relationships.
Property Manager
Great Links Washington
04.2005 - 07.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Property & Casualty Insurance Certification - State Insurance Certification
Kaplan Career Institute - Boston
Boston, MA10.2013
High School Diploma -
Warden High School
Warden, WA06.1997
Skills
- Forecasting
- Compliance Management
- Contract Negotiation
- Business Development
- Client Relationship Management
- Advertising
- Data Analytics
Timeline
New Accounts Manager
Nevada State Bank
07.2016 - 11.2018
Insurance Agent
State Farm
10.2013 - 07.2016
Property Manager
Great Links Washington
04.2005 - 07.2013
Property & Casualty Insurance Certification - State Insurance Certification
Kaplan Career Institute - Boston
High School Diploma -
Warden High School
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