Mishelle Richards

Work History

Fujifilm Diosyth Biotechnologies

03.2021 - Current

Support QC Managers to align in-process, FIO and outsource testing for client batches
Managed 15 projects, develop, and manage timelines, identify, and respond to critical path barriers
Implementing and managing QC operation activities supporting sample intake, testing, stability testing and release of GMP-manufactured products
Established and tracked quality department goals and objectives.
Manage Change Controls and Deviations
Participate in FDA and Client Audits and act as a SME for QC.
Improved communication between departments by facilitating regular meetings focused on addressing quality concerns.
Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Provided detailed project status updates to stakeholders and executive management.
Negotiated and managed third-party contracts related to project deliverables.
Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Tracked quality issues with external customers, suppliers, and internal plant operations.

United Healthcare

10.2016 - 03.2021

Collaborated with Internal Audit team and auditees to develop and execute corrective/preventive actions in a timely and efficient manner
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Responded to customer concerns and questions on daily basis.
Oversaw 5 dedicated client accounts and produced 82% increase in client satisfaction
Resolved productivity and compatibility issues before deployment of multiple systems
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Collaborated with customers to resolve disputes.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

TEXAS TENDER CARE HOME

05.2006 - 08.2016

Correctly coded and billed Medicare, Medicaid and HMO claims for Home Health Agency
Increased company profits by reducing rejected claims
Verified eligibility and claims status with multiple insurance agencies
Attentively filed and followed up on third party claims
Assigned appropriate medical codes with a 90 percent accuracy rate
In-serviced staff on HIPAA compliance annually
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.