Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
hobbies
Work Availability
Timeline
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Mishelle Rivas Graziano

Mishelle Rivas Graziano

Summary

Motivated person with effective communication, listening, and writing skills, willing to go above and beyond to ensure customers satisfaction and make their vision come true.

Overview

11
11
years of professional experience

Work History

Instacart Shopper

Instacart
08.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.

Professional Dog Walker

Self Employed
02.2021 - Current
  • Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
  • Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
  • Contributed to the overall well-being of dogs through regular physical activity and proper socialization with other animals.
  • Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
  • Enhanced client satisfaction by providing consistent and reliable dog walking services.
  • Served as an advocate for animal welfare within the community promoting responsible pet ownership practices.
  • Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
  • Developed personalized exercise plans for each dog based on breed, age, size, and fitness level to promote optimal health.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.

EARLY CHILDHOOD MUSIC AND MOVEMENT TEACHER

ST. MATTHEW WEEKDAY SCHOOL
01.2020 - 07.2020
  • Orff method
  • Managed groups of 15/20 kids at a time and ensured the safety of each of them in the classroom
  • Early education of musical notes, instruments and sounds
  • Musical activities to help develop rhythm and beat
  • Provided songs and dances to sing and dance in the classroom
  • Musical games
  • Sing-along performance twice a year
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed and implemented classroom routines to address varying student needs.

SALES ASSOCIATE

GNC LIVE WELL
08.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

ASSISTANT GENERAL MANAGER

THE SMOOTHIE SHOP
11.2017 - 08.2019
  • Draft staff work schedules and assign duties
  • Food preparation and drinks
  • Opening and closing procedures
  • Followed up with customers ensuring their satisfaction with their purchases
  • Effectively communicated with other employees and upper management to ensure complete care of the customers
  • Accepted and processed customer payments in cash, credit cards, and checks
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

BARISTA / SHIFT SUPERVISOR

Andrix café
12.2017 - 01.2019
  • Greeted customers, provided information, and made guests feel welcome
  • Maintained accuracy when operating cash register
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Performed store opening and closing procedures
  • Supervised team shifts and lead operations
  • Ordered supplies on a weekly basis to maintain inventory
  • Developed relationships with customers to improve long term sales
  • Managed the social media for the company, making sure the store had daily engagement with the public
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

RESTAURANT SERVER

LE CREPERIE
08.2017 - 11.2017
  • Delivered outstanding customer service by serving food and drinks to guests
  • Completed an entire food service and training course when hired as a restaurant server
  • Helped resolve guest problems by remaining positive, friendly and respectful
  • Used the point of sale, POS system to place orders and print checks
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

ASSISTANT MUSIC TEACHER

CEDIEMNA
01.2014 - 01.2017
  • Assistant music teacher for kids of 3-10 years old
  • Provide play games related with music and rhythm
  • Early education of musical notes, instruments and sounds
  • Performed up to 4 performances per year

Education

DIPLOMA -

San Marino High school
Valencia, VE
07.2016

Skills

  • Trilingual (english,italian and spanish)
  • Organized
  • Customer service
  • Sales experience
  • Social media
  • Photography/editing
  • Musician
  • Attention to detail
  • Microsoft Word
  • Computer skills

Hobbies and Interests

  • Learn languages
  • Outdoor biking
  • Blogger
  • Teaching
  • Dog training
  • Drawing
  • Freelance Photography
  • Music
  • Travel

Languages

Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional

hobbies

Some of my hobbies are, hiking with my dog, portrait photography (families,babies, animals), biking, and I enjoy walks and coffee shops.... i also love painting on a quiet Sunday afternoon.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Instacart Shopper

Instacart
08.2022 - Current

Professional Dog Walker

Self Employed
02.2021 - Current

EARLY CHILDHOOD MUSIC AND MOVEMENT TEACHER

ST. MATTHEW WEEKDAY SCHOOL
01.2020 - 07.2020

SALES ASSOCIATE

GNC LIVE WELL
08.2019 - 03.2020

BARISTA / SHIFT SUPERVISOR

Andrix café
12.2017 - 01.2019

ASSISTANT GENERAL MANAGER

THE SMOOTHIE SHOP
11.2017 - 08.2019

RESTAURANT SERVER

LE CREPERIE
08.2017 - 11.2017

ASSISTANT MUSIC TEACHER

CEDIEMNA
01.2014 - 01.2017

DIPLOMA -

San Marino High school

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Mishelle Rivas Graziano