MISHELLE RIVERA

As a Payroll Clerk, I am responsible for managing and processing Driverʼs payroll.

• Completing weekly payroll data reports for data entry.
• Creating payroll batches weekly to include newly hired drivers.
• Calculating and ensuring the accuracy of driver wages.
• Preparing and issuing statements by a set deadline.
• Preparing and processing paychecks using ADP Payroll and Paychex Flex.

As an Accounts Receivable Clerk, I was responsible for managing AR functions of the company.

• Invoicing all completed loads.
• Receiving payments for all completed loads.
• Contacting and following up with brokers on past due payments for loads that are in collections.
• Disputing short payments with brokers to receive payments in full for completed loads.
• Filing claims against brokers for non payments on completed loads.
• Processing and filing paperwork received from drivers on a weekly basis.
• Submitting all invoiced loads by a set deadline daily through a factoring company for purchase.

• Completed approximately 75 orders per day with accuracy and efficiency.
• Verified accuracy of data entered into system to produce error-free reports.
• Delivered client engagement experiences via phone and email.
• Prepared work orders for warehouse production to complete all wholesale orders.
• Prepared paperwork for management to complete stock checks for all wholesale orders.

• Managed approximately 50 emails and incoming calls per day from customers and resolved customer complaints in a timely manner to ensure high customer satisfaction.
• Processed customer returns and refunds and also assisted with customer orders.
• Conducted regular audits to ensure accuracy and minimal discrepancies with inventory.
• Managed procurement and inventory of office supplies.