MISHELLE VALENCIA CAPPA
Staten Island,USA
Summary
Dynamic and results-oriented professional with a proven track record at Techtronics Mobile Solutions LLC, excelling in customer service and adept in MS Excel. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving a significant increase in efficiency. Skilled in multitasking and cash handling, committed to delivering excellence in every task.
Overview
4
4
years of professional experience
Work History
Sales Associate
Family Dollar
Brooklyn, USA
08.2023 - 11.2023
- Assisted customers with locating items
- Processed sales transactions and returns
- Managed customer-related phone calls
- Counted earnings at close of business
- Processed new shipments
- Reported lost items due to theft
Administrative Assistant/Customer Service Representative
Techtronics Mobile Solutions LLC
New York, USA
09.2021 - 02.2023
- Greeted customers and determine how they can be best assisted
- Evaluated the cost of business services for clients
- Logged and examine customer purchases
- Counted earnings at close of business
- Traveled between multiple business locations to transport merchandise
Assembly Worker
Coronet Parts Manufacturing Co.
Brooklyn, USA
10.2019 - 07.2021
- Assembled various metal bolts (nuts, sleeves, bodies) through the use of a mechanical instrument
- Prepared bolts (orders) for shipment by labeling and creating bags of the metals
- Processed orders to determine when items needed to be shipped out
- Interacted with customers via phone and email to create orders
- Sanitized working stations and readied them for next day use
Education
Esthetician – Wax Specialist -
Aveda Institutes
New York, NY01.2021
Major in Science - Biology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE, CITY UNIVERSITY OF NEW YORK
New York, NY01.2019
Major in Biology -
James Madison High School
Brooklyn, NY01.2018
Skills
- MS Word
- MS Excel
- PowerPoint
- Google Software
- Multi-tasking strength
- Customer service
- Cash handling
Leadershipandcommunityservice
- James Madison High School Peer Mediator Program, Brooklyn, NY, Peer Mediator, 09/01/16, 06/01/18, Listened to students having personal issues with each other, Assisted students in resolving issues, Created an action plan with students to resolve their conflicts, Held presentations on how to effectively communicate, Collaborated with other peer mediators to improve program instruction and mediator aptitude
- James Madison High School, Tutor, 10/01/15, 12/01/18, Tutored students in basic Spanish (levels 1-2), Created a homework schedule with students, Assisted students with their class projects, Hosted small study groups with students
- James Madison High School, Key Club Member, 10/01/14, 12/01/16, Attended weekly key club meetings, Volunteered in events such as the Breast Cancer Walk and Relay For Life, Recruited members for key club
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Family Dollar
08.2023 - 11.2023
Administrative Assistant/Customer Service Representative
Techtronics Mobile Solutions LLC
09.2021 - 02.2023
Assembly Worker
Coronet Parts Manufacturing Co.
10.2019 - 07.2021
Esthetician – Wax Specialist -
Aveda Institutes
Major in Science - Biology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE, CITY UNIVERSITY OF NEW YORK
Major in Biology -
James Madison High School