MISHKA-MAE’ DOCKERY
Elmont,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Executive/Personal Assistant
DOUBLE AIR MECHANICAL SERVICES
01.2001 - 2025
- Handled personal/work related duties with strict confidentiality and professionalism.
- Made travel, hotel and meal arrangements for the CEO and other travels. Kept all expenses logged on QuickBooks.
- Prepared and reviewed documents for meetings. Took notes, updated necessary information, and maintained calendars.
- Handled banking needs (pricing, invoicing, reconciliation, depositing, expense reports and payroll) for the company.
- Oversaw service and installation requests, reroute jobs if need be (dispatch related tasks).
- Monitored daily progress and provide real-time support for technicians in the field.
Sales Administration Supervisor
Drive DeVilbiss Healthcare
01.2017 - 01.2017
- Supervised the daily operations of the sales admin dept (team of 7). Ensuring that all tasks are completed in a timely manner.
- Resolved price discrepancies on customers’ orders in the SAP system that were escalated.
- Kept track of all sales rebates, payments, commissions, and contracts for sales reps.
- Ensured work related expenses were submitted in Salesforce and ExpenseWatch are processed and reimbursed in a timely manner.
- Generated and provided sales related reports daily.
- Kept accurate records of current sales representatives, direct and indirect.
Operations Supervisor
1-800-FLOWERS.COM
01.2015 - 01.2017
- Analyzed issues in the queues looking for trends and finding resolutions.
- Communicated with both customers and florists to resolve escalated issues.
- Updated florist information and coverage in Excel for accuracy with products and delivery area.
- Analyzed daily SAS reports for issues and trends pertaining to hardware needs.
- View, sort and analyze messages from SAS reports that require immediate attention. Assign to designated team member (team of 8).
- Reviewed florist designer resource guide and update Excel to ensure accuracy with the recipes and hard goods.
- Monitored weekly SAS reports to observe and recommend pricing adjustments based on trends.
Customer Service and Sales Supervisor
TIME WARNER CABLE
01.2013 - 01.2015
- Trained and coached CSRs on policies and procedures on a weekly basis after review of QA recordings. Trained on new products to promote sales.
- Updated customer information in CSG and AAD systems to minimize errors on accounts.
- Handled escalated calls from customers when further resolution was needed (billing or technical).
- Monitored queues to maintain a productive call handle time for each customer waiting.
- Supervised a team of 15-20 representatives at a time.
Education
Associate of Arts - Liberal Arts
Nassau Community College, SUNY
Garden City, NYSkills
- AR/AP
- Office administration
- Strategic planning
- Executive support
- Customer service
- Technical support
- Strong problem solver
- Self-starter
Timeline
Sales Administration Supervisor
Drive DeVilbiss Healthcare
01.2017 - 01.2017
Operations Supervisor
1-800-FLOWERS.COM
01.2015 - 01.2017
Customer Service and Sales Supervisor
TIME WARNER CABLE
01.2013 - 01.2015
Executive/Personal Assistant
DOUBLE AIR MECHANICAL SERVICES
01.2001 - 2025
Associate of Arts - Liberal Arts
Nassau Community College, SUNY
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