Mishka Norval
Brentwood,TN
Summary
Dynamic graphic designer and marketing professional skilled in creating impactful visual content and innovative campaigns. Expertise in brand development and effective communication drives successful marketing strategies.
Overview
7
7
years of professional experience
Work History
Graphic Designer
Norchem
Cape Town, Western Cape
01.2019 - 11.2025
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Submitted design ideas to plan projects with customers and managers.
- Assisted in selecting colors, images, text style and layout for each project.
- Generated digital image files for use in digital and traditional printing.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Contributed ideas to brainstorming sessions regarding new products or features.
Collections Agent
WesBank
Cape Town, Western Cape
09.2024 - 10.2025
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Updated account status records and collection efforts.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Resolved balance errors using accounting software.
- Upheld privacy and security requirements for customer information.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated rates with customers and entered payments into accounting system.
Marketing Manager
Chique Jewellery
Cape Town, Western Cape
01.2020 - 04.2024
- Collaborated with cross-functional teams to create cohesive marketing campaigns that aligned with overall business objectives.
- Created and optimized content for online platforms, including blogs and social media, to boost audience reach and interaction.
- Designed promotional materials that effectively showcased products and communicated brand messages to target audiences.
- Established partnerships with influencers and brand ambassadors to expand market reach and enhance brand credibility.
- Monitored competitor activities and market dynamics to inform strategic decisions and positioning of product offerings.
- Generated ideas to increase sales through creative promotions.
- Created content for promotional materials, including brochures, flyers, and websites.
- Developed social media marketing strategies to help brand company and increase sales.
- Maintained relationships with key customers through regular communication.
- Analyzed market trends to identify potential opportunities for growth.
- Built relationships with influencers in the industry for increased visibility.
- Prepared and sent proposals to prospective clients.
- Monitored competitors' activities to keep up with industry trends.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
Education
High School Diploma -
Rob Ferriera High School
White River, Mbo12-2012
Skills
- Customer engagement
- Brand development
- Content creation
- Creative thinking
- Attention to detail
- E-commerce design
- Brand image management
- Graphic design
- Marketing strategy
- Effective communication
References
References available upon request.
Timeline
Collections Agent
WesBank
09.2024 - 10.2025
Marketing Manager
Chique Jewellery
01.2020 - 04.2024
Graphic Designer
Norchem
01.2019 - 11.2025
High School Diploma -
Rob Ferriera High School