Misi ANDERSON
Red Oak,TX
Summary
Dynamic leader with extensive experience at Morgan Stanley in corporate communications and human resources management. Proven track record of enhancing client experiences, achieving quality averages exceeding 95% through exceptional negotiation and strategic business development. Recognized for transforming challenges into growth opportunities and driving organizational success. My expertise in accounting, operations management, mortgage compliance, and marketing contributes to effective policy decisions that positively impact business direction and profitability.
Overview
15
15
years of professional experience
Work History
ASSISTANT VICE PRESIDENT, RELATIONSHIP MANAGER
Morgan Stanley
10.2020 - Current
- Performed the task of creating a positive and pleasant home loan experience for current and prospective Morgan Stanley wealth management clients
- Consistently reached performance, compliance and financial goals set by the firm for my department
- Assisted new hires with on-the-job training
- Served as the manager of the workflow processes between originations, loan processing, underwriting and closing
- Reviewed the URLA for accuracy and made corrections as needed
- Held the client to strict deadlines with providing documentation
- Maintained a daily workflow consisting of communication via phone, email and conference calls relative to client experience and acknowledgement of requests
- Insured the client of a swift and accurate closing process and facilitated all activities related to the client home loan experience from application and initial disclosures, initiating and disclosing CD and fee/rate/loan amount changes, down to confirming funding wires have been sent and/or received
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Ensured compliance with established policies, procedures and regulations.
- Resolved customer complaints in a timely manner while maintaining excellent service standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
OWNER/PRINCIPAL WRITER
Extraluv Productions
01.2010 - Current
- Performed task of writing scripts, creating online content such as skits, word of the day, commercial scripts, screenplays and stage plays
- Served as principal speech writer for the City of Irving Mayor/ City Council
- Developed new material, initiated and maintained marketing, track ticket sales to events and created fundraising opportunities for community outreach programs such as 'The Last chance' suicide awareness initiative
- Served as editor for a team of 4 writers
- Worked as lead project manager for 17 theatrical productions
- Assisted high end clients with television appearances
- Partnered with Play Now Studios on major film productions and served as lead project manager/organizer for celebrity events such Super Bowl weekend festivities, online Podcasts, NBA All-star events and multiple Black tie fundraising galas
- Single handedly drew in an online audience of 100k+ with skits, infomercials and 'how to videos'
- Maintained a weekly audience of 1 million+ for as principal personality for weekly programming
- Demonstrated knowledge of corporate development by creating video and manual instruction/ training materials
SENIOR LOAN PROCESSOR
Caliber Home Loans
02.2020 - 10.2020
- Consistently met goals set by Operations Management and submitted loans for final approval in a timely and efficient manner
- Established sense of urgency with customers to move loan through the milestones at an accelerated yet accurate manner
- Complied with company rules and regulations and maintained a great attendance record
- Assisted junior staff members with any questions they may have had about the loan process or procedures.
- Created and completed loan submission packages.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Maintained and updated loan application files and records in accordance with company policies.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Reviewed appraisals for accuracy before underwriting loans for approval or denial.
- Filed completed packages quickly and efficiently.
- Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
- Liaised between borrowers, real estate agents, and lenders to facilitate loan closings.
SENIOR LOAN OFFICER/ SR. LOAN PROCESSOR
American Financial Network
04.2018 - 11.2019
- Consulted perspective customers on various mortgage products and proposed best solutions for their financial goals
- Established sense of urgency for submitting documents and ensured smooth closings
- Advised customers on ways to improve credit score, save money on current mortgage and sold products based on individual goals and needs
- Developed relationship with customers to process their loans in a timely manner
- Monitored pipeline of 50-60 loans daily while ensuring the closing/ funding of average of 30 loans per month
- Assisted Title with clearing liens, researching bankruptcies, and clearing judgement from prelim title report
- Informed customers of loan application requirements and deadlines.
- Managed pipeline for originated loans through closing and complete required management reports.
- Collaborated with internal teams such as underwriting, legal, operations and marketing in order to ensure timely completion of loan transactions according to established standards and procedures.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
- Created alliances and built relationships with many financial institutions and real estate-related professionals in B2B and B2C.
- Evaluated all relevant documents associated with each loan application prior to submission for approval.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Reviewed loan applications and credit histories to determine the degree of risk involved in extending credit.
SR. LOAN OFFICER
Own It Home Loans
10.2017 - 04.2018
- Educated potential client on home loan process through online video and streamline process
- Conducted weekly team huddles and retained on the sales process through power point presentation and video tutorials
SR. LOAN OFFICER
Pacific Union Financial
07.2017 - 10.2017
- Educated perspective customers on various mortgage products and proposed best solutions for their financial goals
SR. LOAN OFFICER
Cardinal Financial Company
02.2016 - 07.2017
- Consulted perspective customers on various mortgage products and proposed best solutions for their financial goals
- Trained peers on streamline sales process through weekly lunch and learns
SET UP LOAN PROCESSOR
Digital Intelligence Systems
05.2015 - 02.2017
- Trained peers on my newly developed streamline process and resolved customer issues and complaints encountered by peers
SR. CUSTOMER RELATIONS SPECIALIST
Ocwen Financial
07.2014 - 01.2015
- Maintained quality average of above 95 percent per requirements for positions
- Trained peers at the request of management in collecting payments and new processes
- Established and implemented new collections process and perfected past practices within department
SR. LOAN PROCESSOR
Citibank
03.2013 - 05.2014
- Established a technique to reduce turn times from application to closing
- Initiated appraisal auditing
- Ensured resolution of any customer complaints and reduced amount of pipeline fallout by training processors to ask borrowers the necessary questions and create urgency to turn in requested documents
- Pipeline size of 80-100 loans
PRIVATE MORTGAGE BANKER/ LOAN PROCESSOR
Wells Fargo
12.2011 - 12.2012
- Managed initial pipeline of 100+ loans and assisting buyers with documents, questions, and inquiries in reference to their refinance or new home purchase
- Monitored pipeline daily and worked closely with bankers to ensure that all documents were received and that the buyer had a successful closing
SR. LOAN PROCESSOR/ GOVERNMENT INSURING TRAINER
MetLife (ACS)
07.2010 - 12.2011
- Trained new and existing staff on system updates and improvements
- Monitored pipeline of 150 loans for the team and 30 for my personal pipeline
- Developed a more efficient process to complete an increased amount of loans per day
Education
Bachelor of Arts - Sociology
University of North Texas
Denton, TXSkills
- Corporate presentations
- Public speaking
- Corporate communications
- Human resources management
- Negotiation
- Recruitment / human resources
- Business development
- Department policies & procedure implementation
- Reporting, meeting minutes, records management
- Coordination of administrative activities
- Recruiting and hiring
- Business strategy creation
Educationcertificatestrainings
- BA., Sociology, University of North Texas
- Licensed Insurance Adjuster, TX
- National Signing Agent/Mobile Notary, E&O Insured
- Licensed Loan Originator, TN, AL, TX, AR, CA, FL, MO, LA, OH, NM, WA, AZ, NC
Nmlsid
1042560
Timeline
ASSISTANT VICE PRESIDENT, RELATIONSHIP MANAGER
Morgan Stanley
10.2020 - Current
SENIOR LOAN PROCESSOR
Caliber Home Loans
02.2020 - 10.2020
SENIOR LOAN OFFICER/ SR. LOAN PROCESSOR
American Financial Network
04.2018 - 11.2019
SR. LOAN OFFICER
Own It Home Loans
10.2017 - 04.2018
SR. LOAN OFFICER
Pacific Union Financial
07.2017 - 10.2017
SR. LOAN OFFICER
Cardinal Financial Company
02.2016 - 07.2017
SET UP LOAN PROCESSOR
Digital Intelligence Systems
05.2015 - 02.2017
SR. CUSTOMER RELATIONS SPECIALIST
Ocwen Financial
07.2014 - 01.2015
SR. LOAN PROCESSOR
Citibank
03.2013 - 05.2014
PRIVATE MORTGAGE BANKER/ LOAN PROCESSOR
Wells Fargo
12.2011 - 12.2012
SR. LOAN PROCESSOR/ GOVERNMENT INSURING TRAINER
MetLife (ACS)
07.2010 - 12.2011
OWNER/PRINCIPAL WRITER
Extraluv Productions
01.2010 - Current
Bachelor of Arts - Sociology
University of North Texas
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