Miski Abdi
Burien
Summary
Highly enthusiastic, goal-oriented and self-motivated Professional with over two years of customer service experience. Self-motivated, reliable and resourceful individual with the ability to perform effectively in a fast paced environment and time driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services
09.2023 - 12.2024
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports of all security breaches and investigations.
- Examined doors, windows and gates to verify security.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Customer Service Warehouse
Abercrombie & Fitch
12.2020 - 12.2021
- Maintained exceptional customer service ratings for company on website.
- Resolved client concerns swiftly and effectively, maintaining high levels of customer satisfaction.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Distribution Center
Dawson (L Brands) (Seasonal)
05.2018 - 01.2019
- Received merchandises shipped into the distribution center
- Ensured adequate case quantities for smooth picking operations
- Palletized outbound items
- Checked products to determine brand specification and proper quantities
- Verified documents to ensure smooth flow of products within the distribution center
- Good interpersonal skills
- Good hand and eye coordination
- Ability to stand for a prolonged period of time
- Used safety guidelines to lift up to50 pounds of merchandise
- Position required to pull, push, twist, bend, squat, kneel, climb, and stoop repeatedly
Education
CompTIA A - undefined
High School Diploma - undefined
Pickerington North High School
Pickerington, Ohio06.2017
Skills
- Great written and oral communication Skills
- Customer complaint resolution
- Salesforce
- Great Multi-tasking and active listening skills
- Knowledge in general principles of first aid
- Basic understanding of PC hardware’s and Software
- Sound Knowledge of psychosocial care skills
- Proficient in Teamwork
- Attentiveness, creativity
- Documentation procedures expert
- MS Office Suite
- Relationship Building
- Managing time
- Basic Troubleshooting skills
- Detail-oriented
- Emergency management
- Theft prevention training
- Security systems
Certification
CPR
Timeline
Security Officer
Securitas Security Services
09.2023 - 12.2024
Customer Service Warehouse
Abercrombie & Fitch
12.2020 - 12.2021
Distribution Center
Dawson (L Brands) (Seasonal)
05.2018 - 01.2019
CompTIA A - undefined
High School Diploma - undefined
Pickerington North High School
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