Misleydis Perez
Port Saint Lucie
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Rooms To Go
Stuart
2021.04 - 2023.11
- Educated customers about product features, benefits, and proper care techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Office Manager
Rooms To Go
Miami
2018.12 - 2021.04
- Trained new employees on office procedures and company policies effectively.
- Implemented filing systems to maintain organized documentation for easy access.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Office Assistant
Rooms To Go
Miami
2015.05 - 2018.12
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Liberal Studies
Florida International University
Miami, FL2019-05
Skills
- Team collaboration
- Conflict resolution
- Time management
- FLUENT IN Spanish
- Problem solving
- Money handling
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Sales Associate
Rooms To Go
2021.04 - 2023.11
Office Manager
Rooms To Go
2018.12 - 2021.04
Office Assistant
Rooms To Go
2015.05 - 2018.12
Bachelor of Arts - Liberal Studies
Florida International University