Mismery Herrera
Key West,FL
Summary
Proven leader and efficient communicator, excelled in boosting customer satisfaction and sales at Casa Cayo Hueso, LLC. Expert in POS system operation and fostering team collaboration. Achieved significant improvements in service quality and operational efficiency, underscoring a commitment to guest service excellence and organizational prowess. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Restaurant Server
Casa Cayo Hueso, LLC
2020.07 - 2024.08
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Assistant Manager
DOLORES BUT YOU CAN CALL ME LOLITA
2012.12 - 2020.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
SIERRA DE COJIMAR
HAVANA, CUBA 1988.09 - 5 1994
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu Recommendations
- POS System Operation
- Cash Handling
- Order Accuracy
- Menu Memorization
- Detail Oriented
- Table Setting
- Allergy awareness
- Safe Food Handling
- High-volume dining
Worship GOD.
I have always felt special, because despite the adversities, I have always felt a protection beyond what is explainable.
Since my relationship with God began, my life has changed dramatically. Now I am a much better person, more focused and happy.
My faith in Him is absolute. He has changed my way of seeing the world, my way of expressing myself. He has brought peace to my life and before anything and anyone, He, my beloved God como first. Because, if GOD IS WITH ME, WHO CAN BE AGAINST ME?
God bless your life today and FOREVER!
Languages
English
Limited Working
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Restaurant Server
Casa Cayo Hueso, LLC
2020.07 - 2024.08
Assistant Manager
DOLORES BUT YOU CAN CALL ME LOLITA
2012.12 - 2020.01
SIERRA DE COJIMAR
1988.09 - 5 1994
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