Misrael Cruz
Burien,WA
Summary
Accomplished General Manager at Jack In the Box with a proven track record in staff management and cash handling. Excelled in fostering high employee satisfaction and implementing strategies to boost sales. Demonstrated ability to resolve customer complaints effectively, ensuring a high level of customer loyalty and repeat business. Skilled in workplace safety and staff motivation.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Red Robin
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
General Manager
Jack In the Box
03.2020 - 10.2022
- Managed employee reviews, training and schedules,
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and improved strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dishwasher, Cook
Poodle Dog
12.2017 - 12.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Cook & Cashier
Arby's
06.2016 - 12.2017
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Computer Literacy - Computer Courses
BCTI
Seattle, WA05.2005
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
Timeline
Shift Supervisor
Red Robin
11.2023 - Current
General Manager
Jack In the Box
03.2020 - 10.2022
Dishwasher, Cook
Poodle Dog
12.2017 - 12.2018
Cook & Cashier
Arby's
06.2016 - 12.2017
Computer Literacy - Computer Courses
BCTI
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