Hi, I’m
Misrak Baraki
Potomac,MD
Overview
20
years of professional experience
Work History
Avis Budget Car Groups
Customer Service Agent
02.2021 - Current
Job overview
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
Zemen Travel Agency
Manager and Owner
03.2016 - 08.2021
Experiance Ethiopia Travel
Senior Ticket Agent and Sales Coordinator
12.2010 - 01.2016
Job overview
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Medhin Travel Agency
Air Ticket Agent
04.2004 - 12.2010
Luxor Travel
Air Ticket Agent
08.2003 - 03.2004
Education
St,Mary's University Addis Ababa Ethiopia
Bachelor of Science from Marketing Management
08.2019
Skills
- Call Control
- Case Management
- Information Verification
- Needs Assessment
Timeline
Customer Service Agent
Avis Budget Car Groups
02.2021 - Current
Manager and Owner
Zemen Travel Agency
03.2016 - 08.2021
Senior Ticket Agent and Sales Coordinator
Experiance Ethiopia Travel
12.2010 - 01.2016
Air Ticket Agent
Medhin Travel Agency
04.2004 - 12.2010
Air Ticket Agent
Luxor Travel
08.2003 - 03.2004
St,Mary's University
Bachelor of Science from Marketing Management