Miss Bullard
Pass Christian,MS
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
19
19
years of professional experience
Work History
Patient Access Representative III
Tanner Health Systems
05.2022 - Current
- Accurately register and check in patients, verifying demographic and insurance information while ensuring compliance with hospital policies, HIPAA, and other regulatory guidelines
- Schedule patient appointments, coordinate with multiple departments or specialties, and address patient inquiries related to billing, scheduling, and insurance
- Verify insurance eligibility, benefits, and pre-authorization requirements while collecting and processing co-pays, deductibles, and outstanding balances
- Assist patients with financial assistance programs, payment plans, or charity care applications and maintain accurate records in electronic health record (EHR) systems
- Document patient interactions, financial discussions, and insurance verifications, ensuring completeness and accuracy of all required patient forms
- Serve as the first point of contact for patients, providing a welcoming experience, handling patient complaints, and escalating issues as needed
- Assist in training and mentoring new Patient Access Representatives, acting as a resource for complex registration, insurance, or financial clearance issues, and providing guidance on process improvements
- Communicate with medical staff, case managers, financial counselors, and billing departments to facilitate patient care, resolve claim denials or discrepancies, and coordinate urgent patient registrations
- Ensure adherence to hospital policies, state, and federal healthcare regulations, perform audits of patient registration records to maintain data accuracy, and address compliance issues while recommending process improvements
Business Manager – Beauty Salon
Studio 49
04.2013 - 05.2022
- Managed business operations including sales, research, development, statistical analysis, accounting, and marketing
- Responsible for staffing, onboarding new employees, and ensuring smooth operational flow
- Accomplished organizational goals by exploring opportunities to add value to job accomplishments
Direct Care Assistant – Special Needs Department
South Mississippi Regional
07.2011 - 03.2013
- Served as a liaison between patients and the South Mississippi Regional Center
- Provided training to new hires and was promoted to supervisor within six months
- Acted as a point of contact in the absence of the supervisor and leadership team
- Assisted with daily living activities in a residential facility and monitored client behavior
Freight Broker Agent – Broker Sales
L&N Freight Brokers
10.2010 - 07.2011
- Analyzed customer business needs and provided solutions to support sales and retention
- Ensured freight drivers were available to transport products and services efficiently
- Processed payroll and managed office operations
- Increased freight revenue by 20% and expanded the customer base by 25% in less than a year
Inside Sales Representative – Client Specialist
DHL Express
03.2006 - 10.2010
- Audited customer accounts monthly to enhance customer loyalty and reduce churn
- Conducted price plan analysis and optimized shipping services
- Cold-called and prospected new business, increasing revenue from $300 to $2500 per client
- Top performer in shipping revenue from June – September 2010 ($5,000 in total sales)
Education
High School Diploma -
Gulfport High School
Gulfport, MSSkills
- Customer Service
- Client Relations
- Patient Registration
- Insurance Verification
- Financial Assistance
- Billing
- Business Management
- Operations
- Training
- Mentorship
- Compliance
- Regulatory Adherence
- Communication
- Interpersonal Skills
- Time Management
- Organizational Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Healthcare systems navigation
- EMR
- Team leadership
- Medical billing
Timeline
Patient Access Representative III
Tanner Health Systems
05.2022 - Current
Business Manager – Beauty Salon
Studio 49
04.2013 - 05.2022
Direct Care Assistant – Special Needs Department
South Mississippi Regional
07.2011 - 03.2013
Freight Broker Agent – Broker Sales
L&N Freight Brokers
10.2010 - 07.2011
Inside Sales Representative – Client Specialist
DHL Express
03.2006 - 10.2010
High School Diploma -
Gulfport High School
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