Summary
Overview
Work History
Education
Skills
Timeline
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Frankie Stone

Frankie Stone

Myrtle Beach,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrated success in account management and customer relations. Well-versed in liaising between accounts and product development to meet changing customer needs. Goal-oriented with proven leadership experience in multifamily and real estate industries. Expert in increasing productivity and customer satisfaction while committed to streamlining procedures and optimizing employee talent. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

National Account Manager

Rent.com
01.2023 - 06.2023
  • Construct Marketing Strategies for NMHC Enterprise Partnerships
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
  • Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
  • Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.

Sr. Director Enterprise Accounts

LeaseLock
10.2022 - 01.2023
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Enhanced internal communication channels, resulting in improved information flow and decision-making processes.

Director of Accounts

LeaseLock
02.2021 - 10.2022
  • Collaborated with the sales team to identify upselling opportunities, resulting in increased revenue for the department.
  • Facilitated interdepartmental collaboration, enhancing overall company performance and increasing workflow efficiency.
  • Resolved complex billing issues swiftly while maintaining excellent relationships with both internal teams and external partners involved in the process.
  • Provided excellent customer service by proactively addressing concerns related to invoicing or contractual matters, maintaining a high level of client satisfaction.

Enterprise Account Director

ReachLocal
01.2016 - 10.2020
  • Implemented comprehensive account plans to strengthen strategic partnerships with top-tier customers. (+$20m) 100% YOY Partnership Growth 107k+ New Unit Sales ($20m Revenue)
  • Increased client satisfaction by developing and implementing customized account strategies.
  • Established long-term partnerships with key clients through effective relationship management.
  • Managed a portfolio of high-value accounts, ensuring timely delivery of services and solutions.

Strategic Account Executive

ReachLocal
03.2014 - 12.2015
  • Increased revenue by identifying growth opportunities and developing tailored marketing account strategies.
  • Aligned internal resources to effectively support client needs and ensure timely issue resolution.
  • Tracked account performance metrics, using insights to guide future strategy development and execution.
  • Cultivated a deep understanding of client industries, becoming a trusted advisor on market trends and best practices.

Senior Account Manager

ReachLocal
11.2013 - 03.2014
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.

Internet Marketing Consultant

ReachLocal
03.2013 - 11.2013
  • Increased client website traffic by implementing effective search engine optimization strategies.
  • Managed pay-per-click advertising campaigns, maximizing return on ad spend for clients.
  • Educated clients about the importance of digital marketing techniques for their businesses'' growth, fostering long-term relationships as trusted consultants.

Regional Client Services Consultant

ReachLocal
06.2012 - 02.2013
  • Implemented effective strategies for client retention, reducing churn rate significantly.
  • Collaborated closely with sales teams to ensure smooth handoffs of new accounts, facilitating seamless transitions from prospect to client status.
  • Led training sessions on product updates or policy changes for both internal staff members and external customers as needed.
  • Prepared and submitted reports to keep management informed of sales activities and progress.

Client Services Consultant

ReachLocal
07.2011 - 06.2012
  • Implemented effective strategies for client retention, reducing churn rate significantly.
  • Spearheaded process improvements within the Client Services team that enhanced efficiency while maintaining quality standards.
  • Led training sessions on product updates or policy changes for both internal staff members and external customers as needed.
  • Updated accounts, documents and reports with efficiency and accuracy.

Campaign Analyst

ReachLocal
06.2010 - 07.2011
  • Optimized campaign performance by analyzing data and identifying key trends.
  • Improved ROI for clients through strategic targeting and effective budget allocation.
  • Managed multiple campaigns simultaneously, ensuring timely execution and delivery of results.
  • Presented comprehensive campaign performance reports to clients, highlighting successes and recommending areas for improvement.
  • Participated in ongoing professional development opportunities to stay current on industry best practices for campaign optimization.

Education

Bachelor of Science - Applied Sociology, Communication Studies

Texas State University
2009

Skills

  • Communication and Collaboration
  • Strategic Planning
  • Time Management
  • Organizational Skills
  • Project Management
  • Data-Driven Decision-Making
  • Relationship Building
  • Conflict Resolution
  • Team Leadership
  • Marketing Strategy Development
  • Managing Intangibles
  • Productivity Improvement
  • Processes and Procedures
  • Critical Thinking
  • Operations Management
  • Analytical Problem Solver
  • Staff Training and Development
  • Account Relationship Management

Timeline

National Account Manager

Rent.com
01.2023 - 06.2023

Sr. Director Enterprise Accounts

LeaseLock
10.2022 - 01.2023

Director of Accounts

LeaseLock
02.2021 - 10.2022

Enterprise Account Director

ReachLocal
01.2016 - 10.2020

Strategic Account Executive

ReachLocal
03.2014 - 12.2015

Senior Account Manager

ReachLocal
11.2013 - 03.2014

Internet Marketing Consultant

ReachLocal
03.2013 - 11.2013

Regional Client Services Consultant

ReachLocal
06.2012 - 02.2013

Client Services Consultant

ReachLocal
07.2011 - 06.2012

Campaign Analyst

ReachLocal
06.2010 - 07.2011

Bachelor of Science - Applied Sociology, Communication Studies

Texas State University

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Frankie Stone