Missael Avila
Dallas,TX
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Consistently getting compliments from customers due to a inviting and motivating voice, while also offering options to save money and/or time. Always willing to cover for others who are falling behind, and always willing to stay longer if more man power is needed for the task.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
01.2021 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Associate of Arts - Computer Animation
Full Sail University
Winter Park, FL12.2023
Skills
- Customer Service
- Flexible Schedule
- Clear Communication
- Heavy Lifting
- Problem-Solving
- Teamwork and Collaboration
- Creativity and Innovation
- Time Management
- Cash Handling
- Emotional intelligence
- Stress management
- Positive attitude
- Public speaking
- Self-discipline
- Learning agility
Affiliations
- Animator
- Artist
- Writer
- Voice Actor
- Comic Book Artist
- Army Mechanic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Crew Member
McDonald's
01.2021 - Current
Associate of Arts - Computer Animation
Full Sail University