Martha LaPierre
Astoria,NY
Summary
Dynamic and strategic professional with a proven track record at Moody's Investors Service, excelling in optimizing processes and enhancing team productivity. Expert in Microsoft Office and adept at fostering strong relationships, I significantly improve operational efficiency and stakeholder satisfaction. Skilled in budget management and interpersonal communication, I consistently deliver top-tier executive support and project coordination. Successful Senior Administrative Assistant with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Suite.
Overview
24
24
years of professional experience
Work History
Senior Administrative Assistant
Moody's Investors Service
09.2004 - Current
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Offered technical support and troubleshot issues to enhance office productivity.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Coordinated trainings for new team members, overseeing onboarding details.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
Executive Assistant
Advantage Staffing
05.2000 - 08.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Facilitated training and onboarding for incoming office staff.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Screened personal and business calls and directed to appropriate party.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
Education
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The
New York, NY06.1994
Skills
- Excellent interpersonal skills
- Budget Management Experience
- Human Resources Support
- Confidentiality and Discretion
- Proficient in Microsoft Office
- Supervising staff
- Effective problem solving
- Accounting skills
- Presentation Design
- Expense Reporting
- Meeting Planning Proficiency
- Vendor Relations Management
- Research and Analysis Capabilities
- Travel Arrangements Expertise
- Calendar Management Mastery
- Executive support experience
- Strong Organizational Abilities
- High-Level Multitasking
- Database management knowledge
- Project Coordination Expertise
- Professional Communication
- Office Management
- Microsoft Outlook
- Critical Thinking
- Strategic Planning
- Relationship Building
- Staff Motivation
- Scheduling and calendar management
- Budget Tracking
- Dedicated Team Player
- Microsoft Office Suite
- Expert Time Management
- Basic accounting knowledge
- Customer and client relations
- Strong Problem Solver
Affiliations
- Moody's GAP Network
Languages
Spanish
Native or Bilingual
Timeline
Senior Administrative Assistant
Moody's Investors Service
09.2004 - Current
Executive Assistant
Advantage Staffing
05.2000 - 08.2004
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The