Missee Mora
College Station,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Sales/Event Manager
Casa do Brasil
10.2021 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Coordinated entertainment acts to perform weekly.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Prepare and implement policies and procedures.
- Coached new hires on company processes while managing employees to achieve maximum production.
Office Manager
Stampede Coatings
05.2020 - 10.2021
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Review and implement ideas on improving scheduling and installation operations.
- Produce, review, and oversee social media content including installation of Instagram.
- Billing and receiving payments from customers in Quickbooks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Owner
Ruby Slipper Entertainment
01.2009 - Current
- Provide professional DJ service for weddings, special events, and karaoke venues.
- Coordinated multiple karaoke contests from scheduling to securing sponsorships.
- Host karaoke, singo and trivia shows.
- Consulted with customers to assess needs and propose optimal solutions.
Operations Manager
Artisan’s Rejuvenation Med Spa
01.2018 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Manage payroll, accounts payable, supply ordering, financial reporting, budgeting
- Developed and maintained relationships with external vendors and suppliers.
- Supervise staff and set sales goals and coaching sessions
- Maintain social media accounts with multiple daily posts
- Event coordination to promote new and innovative treatments
- Design flyers, promotional items, newsletters
- Coach estheticians to improve sales numbers and on cross selling techniques.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Real Estate Assistant
Debi Stoll - Keller Williams
08.2017 - 01.2018
- Work with clients on the buying/selling of their home
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Keep clients informed of progress and items needed to complete sale.
Customer Care Coach
NRG
07.2016 - 08.2017
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Motivate and train staff on new techniques/training areas to promote center of excellence
- Safety Coordinator for site to ensure safety standards are present and adhered to
- Coordinated fundraising/celebration events at site.
Manger/Outreach Coordinator
United Way of the Brazos Valley
09.2012 - 04.2016
- Hire and train call specialists according to Alliance of Information and Referral Systems (AIRS) standards.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Develop and execute the strategic marketing plan for outreach to the seven counties of Brazos Valley.
- Manage the messaging and presence of 2-1-1 at health fairs, community events and professional presentations.
- Secretary of the Brazos County VOAD, (Voluntary Organizations Active in Disaster).
- Developed and coordinated fundraising events.
- Keen budget oversight to ensure adherence to state guidelines.
- Skilled in implementing special events, community trainings and community celebrations.
- Monitor and review operations for compliance with national AIRS standards.
- Monitor call specialists to ensure quality service.
- Maintain close ties to emergency management personnel to ensure quality service in the event of a disaster.
Program Coordinator
Brazos Valley Center for Independent Living
10.2010 - 09.2012
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Information and referral for community resources to consumers.
- Organize and teach independent living skills classes such as cooking, art, basic computer.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Develop volunteer program including manual, application forms and activities for volunteers.
- Maintain website, social media posts, and calendar of events.
Director
KinderCare Learning Center
02.2004 - 05.2010
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Marketing center to prospective businesses for corporate discounts, resulting in increased enrollment.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Keen oversight of budget to keep expenses in check while ensuring optimal incoming revenue.
- Coordinate and implement summer program for school age children.
- Trained current and new employees on proper protocols with licensing regulations and skills.
Education
Associate of Arts -
Blinn College
Bryan, TX08.2010
Associate of Science -
Blinn College
Bryan, TX08.2010
Skills
- Event Coordination
- Event Sales
- Outreach
- Social Media Management
- Operations Management
- Administrative Support
- Performance Monitoring
- Team Supervision
- Quickbooks
- Microsoft Office (10 years)
Timeline
Sales/Event Manager
Casa do Brasil
10.2021 - Current
Office Manager
Stampede Coatings
05.2020 - 10.2021
Operations Manager
Artisan’s Rejuvenation Med Spa
01.2018 - 03.2020
Real Estate Assistant
Debi Stoll - Keller Williams
08.2017 - 01.2018
Customer Care Coach
NRG
07.2016 - 08.2017
Manger/Outreach Coordinator
United Way of the Brazos Valley
09.2012 - 04.2016
Program Coordinator
Brazos Valley Center for Independent Living
10.2010 - 09.2012
Owner
Ruby Slipper Entertainment
01.2009 - Current
Director
KinderCare Learning Center
02.2004 - 05.2010
Associate of Arts -
Blinn College
Associate of Science -
Blinn College
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