MISSEY R. MOORE
Shreveport,LA
Summary
Accomplished professional with a proven track record in managing administrative processes, spearheading training and development initiatives, and optimizing client satisfaction. Expertise in strategic, people-centric practices to drive organizational success.
Overview
7
7
years of professional experience
Work History
Group Benefit Implementation Specialist
The Hartford
01.2023 - Current
- Developed and enforced equitable policies and protocols
- Managed high volumes of inbound and outbound calls, ensuring excellent customer service
- Prioritized and allocated incoming requests, adhering to service benchmarks
- Investigated and resolved business discrepancies with meticulous attention to detail
- Fulfilled routine and ad-hoc reporting requirements accurately and promptly
- Maintained up-to-date case management records
- Served as a Subject Matter Expert (SME) on projects impacting Client Services
- Ensured seamless transitions of complex cases and portfolio assignments
- Supported the renewal underwriting team as needed
- Managed Intake Management processes efficiently
- Conducted thorough reviews of RFPs, sold cases, and plan changes
- Entered data accurately into the Quote Tracking System
- Processed new business and policyholder coverages efficiently
- Handled high volumes of change and service requests with a focus on problem-solving
- Identified and resolved account and customer issues proactively.
Health Advocate Concierge
Blue Cross Blue Shield of Texas
08.2019 - 01.2023
- Developed and enforced policies and protocols
- Managed customer interactions with empathy and efficiency
- Created and executed customer resolution plans
- Facilitated knowledge sharing to optimize members' health and well-being
- Maintained 100% HIPAA compliance
- Processed high volumes of information with precision
- Developed quality assurance and customer satisfaction improvement plans
- Collaborated with business partners and customers to build strong relationships
- Managed accurate financial records and account servicing.
Automotive Claims Adjuster
Pilot Catastrophe Services Inc.
10.2018 - 08.2019
- Resolved customer complaints and claims efficiently
- Developed strategic workflow plans to enhance productivity
- Handled complex customer claims and issues
- Tracked individual performance and exceeded departmental metrics
- Improved claims and estimates processing times
- Managed client data with strict security guidelines
- Built strong client relationships through outreach and networking.
Liability Adjuster
Met Life Auto Home & Life Insurance
01.2018 - 10.2018
- Investigated and negotiated property and liability claims
- Built partnerships with external stakeholders for claims investigations
- Utilized analytical skills for claim settlements
- Ensured accuracy in negotiation preparations and documentation
- Managed timely and effective claims response processes.
Auto Claims Customer Representative
Liberty Mutual Insurance
02.2017 - 01.2018
- Served as a liaison between underwriters, insurers, and customers
- Analyzed claims data for insights and recommendations
- Provided comprehensive policy information to stakeholders
- Surpassed performance targets through adaptability
- Ensured accuracy and confidentiality in customer data management
- Streamlined claims processing through detailed interviews and analysis.
Education
Bachelor of Science Business Management & Administration -
Louisiana State University
Shreveport, LA12.2024
Skills
- Office Management
- Customer Relationship Management
- Administration Management
- Records Management
- Customer Service
- Property & Auto Claims
- Effective Communication
- Leading Change Efforts
- Compliance
- Litigation
- Performance Quality Assessment
- Strategic Process Development
- Liability Investigation
- Organizational Process Management
- Change Management
- Insurance Policy Knowledge
- Claims Research
- Performance Assessment
- Work Order Management
- Program Evaluation & Enhancement
- Project Management
- Report Generation & Optimization
- Transformational Leadership
- MS Office Suite
Volunteer
- Co-Lead of Womens Professional Network - Hartford
- Member of Womens Professional Network
- Member of the Louisiana Developmental Disability Council
Awardsandaccolades
- BlueCorps Honor Roll Community Service Award
- The Hartford Recognition Program Thank You Award
- Do the Right Thing Award
- Helping Hand Customer Service Recognition
- Courageous Customer Advocate Award
- Member First Award
Timeline
Group Benefit Implementation Specialist
The Hartford
01.2023 - Current
Health Advocate Concierge
Blue Cross Blue Shield of Texas
08.2019 - 01.2023
Automotive Claims Adjuster
Pilot Catastrophe Services Inc.
10.2018 - 08.2019
Liability Adjuster
Met Life Auto Home & Life Insurance
01.2018 - 10.2018
Auto Claims Customer Representative
Liberty Mutual Insurance
02.2017 - 01.2018
Bachelor of Science Business Management & Administration -
Louisiana State University