Missie Hensel
Saint Augustine,FL
Summary
Experienced Retail Manager with over 25 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Proven Expertise and skill in selecting and stocking gift shop merchandise.
Enjoy staffing as well as working with employees and volunteers.
Overview
13
13
years of professional experience
Work History
Owner & Manager
Nest & Company
St. Augustine, FL 07/2017-10/2019, St. John, USVI 11/2004-08/2015
- Designed layout and oversaw buildout at three retail locations
- Responsible for hiring, scheduling, training and management of employees
- Established a peaceful work atmosphere which encouraged staff input and creativity
- Curated and purchased for all departments including apparel, jewelry, home, paper and baby
- Created displays to quietly inspire Nest's customers
Gift Shop Manager
Flagler Hospital
Saint Augustine, FL
08.2019 - 07.2020
- Responsible for purchasing, pricing, merchandising and scheduling of 25 volunteers. Increased overall sales with new selection of products and creative displays
Sales Assistant
Lightner Museum
Saint Augustine, FL
08.2017 - 07.2018
- Assisted with sales, merchandising, inventory and pricing for 2 shops featuring Museum's Downton Abbey Exhibit
- Merchandised attractive shelf displays with current offerings to drive store sales
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Sales Representative
Hereafter Sales
Saint Augustine, FL
01.2016 - 01.2017
- Represented greeting card lines ranging from local to European artists
- Serviced and managed card departments for Fresh Market, Earth Fare and Whole Foods stores in Central and Northeastern Florida. Hand selected cards to fit each location and increased overall sales.
Sales Representative
Card Compendium
Williamsville, VT
01.1994 - 01.2004
- Represented 25 fine paper and gift lines in Maine and New Hampshire
- Established and managed over 100 existing accounts by understanding the retailer's vision
- Placed and coordinated orders while following up on past due invoices
- Represented gift and card lines at trade shows
Education
Bachelor of Science - Health Science & Nutrition
Linfield College
McMinnville, OR1989
Skills
- MERCHANDISING
- RETAIL MANAGEMENT
- INVENTORY MANAGEMENT
- TEAMWORK
- PROBLEM-SOLVING
- CUSTOMER SERVICE
- SCHEDULING
Volunteer Experience
Animal Care Center, St. John USVI
- Walked shelter dogs
- Organized hiking with dogs at National Park on Sundays
- Held Adoption Clinics weekly
SAFE Pet Rescue, St. Augustine, Florida
- Walk shelter dogs 3-4 days a week
Additional Information
- Renewed by outdoor adventure and fitness
- Replenished through healthy living and nutrition
- Inspired by nature and sea
Timeline
Gift Shop Manager
Flagler Hospital
08.2019 - 07.2020
Sales Assistant
Lightner Museum
08.2017 - 07.2018
Sales Representative
Hereafter Sales
01.2016 - 01.2017
Sales Representative
Card Compendium
01.1994 - 01.2004
Owner & Manager
Nest & Company
Bachelor of Science - Health Science & Nutrition
Linfield College
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