Missie Mireles
Assistant Manager/Administrative Assistant
Amarillo,TX
Summary
Accomplished Assistant Manager at The Station, adept in operations management and fostering team collaboration, significantly improved customer satisfaction. Leveraged administrative support and data entry skills to streamline processes at Immunotek Bio Centers, enhancing service quality. Proven track record in cost reduction and promoting professional development among staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Station
04.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Phlebotomy Supervisor
Immunotek Bio Centers
09.2019 - 12.2021
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Performed tasks as member of line staff to reduce wait time.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
Administrative Assistant
Blackmon Mooring
07.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Certification - Medical Assistant
Academy of Professional Careers
Amarillo, TX 05.2001 -
Certification - Accounting Fundamentals
Amarillo College
Amarillo, TX 05.2001 -
Skills
Operations Management
Product and service knowledge
Cost Reduction
Administrative Support
Data Entry
Task Delegation
Certification
TABC Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balancePaid time offCompany CulturePersonal development programsQuote
Until you can acknowledge that YOU may indeed be the problem, there can be no lasting solutions.
M. Mireles
Timeline
Assistant Manager
The Station
04.2023 - 05.2024
TABC Certification
04-2023
Phlebotomy Supervisor
Immunotek Bio Centers
09.2019 - 12.2021
Administrative Assistant
Blackmon Mooring
07.2016 - 04.2019
Certification - Medical Assistant
Academy of Professional Careers
05.2001 -
Certification - Accounting Fundamentals
Amarillo College
05.2001 -