Missiel Torres

To obtain a position in a growing business organization where I can utilize my skills in a challenging environment to achieve company goals, benefiting mutual success. I am a high-energy, problem-solving Leader that is dedicated to process improvement, thorough analysis, team cohesiveness, and client satisfaction. Having been selected to join the largest revenue accounts at multiple organizations, I have the critical thinking skills and work ethic to successfully perform for enterprise and government level clients. Hard work, attention to detail, and innovative thinking are just a few of my specialties that I can contribute. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. High-achieving Reservations Manager effective in analyzing relevant information to change sales and booking strategies. Adept in forecasting revenue streams and maintaining the [Name] reservation system. Proficient in utilizing all available resources to achieve occupancy goals.

• Certified trainer in Customer Service Skills building and Leadership Skills Building programs.
• Great Customer Service Skills.
• Over 20 years of office administration and management experience.
• Able to relate and communicate well to the public.
• Capable of handling complex and multifaceted tasks.
• Extremely knowledgeable with clerical tasks and time management.
• Interviewing potential job candidates.
• Ability to work with minimal or no supervision.
• Strong ability to conduct administrative tasks such as maintaining information files and processing paperwork.
• Well-organized and efficient.
• Dependable, self-motivated, and able to work under pressure and meet deadlines.
• Microsoft Office, Google Suite, Microsoft Teams,
• Bilingual (English, Spanish).
• Proficient on PMS Systems for hotel operations: Opera, GRO, ONQ R&I, OnQ, Fosse, Light Speed, Synxis, SNT