Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Michelle F. Judkins

Michelle F. Judkins

Rancho Cucamonga,CA

Summary

Passionate sales associate and marketing professional with a 22-year background in customer service. Skilled at understanding customer needs and leveraging that knowledge to drive sales and increase engagement. Committed to prioritizing customer satisfaction through personalized service, a friendly demeanor, and extensive product expertise. Experienced in client communication and marketing collaboration, as well as proficient in using the Square POS system. Eager to learn and grow, passionate about securing a challenging position where meaningful contributions can be made to a business's success. Possessing excellent computer skills, including proficiency in applications such as Yardi, Yieldstar, Microsoft Office, Apple iWork, and the internet. Consistently prioritizes client satisfaction by delivering personalized and friendly customer service that aligns with the brand mission. Demonstrates superb leadership, interpersonal, planning, and communication abilities with a track record of processing an average of 75 transactions per day with speed and accuracy. Highly attentive to customers' needs with strong people and sales skills. Exhibits strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills while maintaining a positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Waitress/Server

Corkys Kitchen and Bakery
01.2018 - 10.2024
  • Provide friendly and efficient service to customers
  • Ability to actively listen and communicate with customers
  • Ability to work well with others and contribute to the team effort
  • Training new servers
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Leasing Consultant

Sares Regis Group Residential
01.2009 - 01.2018
  • Focus on key responsibilities like tenant relations, property inspections, lease administration, budget management, maintenance coordination, and proficiency with property management software
  • Strong communication, problem-solving skills, and the ability to negotiate lease terms
  • Coordinating repairs and maintenance with contractors
  • Addressing emergency maintenance issues
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Greeted clients, showed apartments, and prepared leases.
  • Completed annual rent calculations using housing database software.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Consultant

Legacy Partners Residential
01.2009 - 01.2013
  • The property was La Serena Apt Homes
  • Answer incoming calls, greet visitors, make appointments, show apartments, receive applications and conduct verification for applications
  • Interview prospective tenants to determine their needs and qualifications to lease
  • Completes the lease forms and collects rental deposits upon signing of the leases
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to Common Area Maintenance (CAM) inquiries.

Waitress

Denny's
01.2008 - 06.2010
  • Providing customers with outstanding service
  • Handling large parties and maintaining composure in stressful situations
  • Dedicated to maintaining a clean dining room and adhering to all safety and legal standards
  • Having a sense of urgency and providing a pleasurable dining experience with a natural poise and friendly demeanor

Sales Associate

Kohl's
01.2009 - 03.2010
  • Greets all customers encountered
  • Assists customers in a friendly courteous manner
  • Effectively responds to questions and requests from customers
  • Assists with department recovery, fitting room recovery, housekeeping duties, preparation and taking of inventory and stock room organization
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.

Leasing Consultant

Career Strategy
01.2007 - 01.2008
  • The property was Mya Villas
  • Answer incoming calls, greet visitors, make appointments, show apartments, receive applications and conduct verification for applications
  • Interview prospective tenants to determine their needs and qualifications to lease
  • Completes the lease forms and collects rental deposits upon signing of the lease
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Collected rent and tracked resident payments and information in computer system.

Waitress

Omaha Jacks Steak House
01.2006 - 01.2007
  • Taking orders and service of customers
  • Recommending daily specials and wines
  • Check table cutlery, serviettes and condiments before meals
  • Help sitting the guests when they arrive, take their orders, and serve food and beverages
  • Clear used cutlery and replace table settings when guests leave
  • Demonstrate a professional gesture and polite behavior

Education

High school diploma - Business Administration

Chaffy College
Rancho Cucamonga, Ca
11.2024

Skills

  • Client communication
  • Marketing collaboration
  • Square POS system
  • Willing to learn and grow
  • Excellent computer skills (Yardi, Yieldstar, Microsoft Office, Apple iWork)
  • Superb leadership
  • Interpersonal skills
  • Planning and communication abilities
  • Great people and sales skills
  • Attentive to customer needs
  • Guest relations management
  • Upselling techniques

Quote

"once she remembered who she was... The game changed"

Timeline

Waitress/Server

Corkys Kitchen and Bakery
01.2018 - 10.2024

Leasing Consultant

Sares Regis Group Residential
01.2009 - 01.2018

Leasing Consultant

Legacy Partners Residential
01.2009 - 01.2013

Sales Associate

Kohl's
01.2009 - 03.2010

Waitress

Denny's
01.2008 - 06.2010

Leasing Consultant

Career Strategy
01.2007 - 01.2008

Waitress

Omaha Jacks Steak House
01.2006 - 01.2007

High school diploma - Business Administration

Chaffy College
Michelle F. Judkins