MISSOURI (MISSY) FLOWERS

Role of Customer Standard: To set up New Customer Accounts and Update Existing Customer Accounts in Oracle and GOE.

My Role: To Train, Guide and Assist Team Members with setting up New Customer Accounts and updating Existing Customer Accounts in each area as noted below:

Customer Orders: (New Account Set up & Existing Account Updates & Contracts)

Primary Divisions (Canada & US):

1. Certified Lab – Jeulley Estanislao

2. Chemaqua – Sarah Teodones

3. Chemsearch FE - Deserie (Des) Limpin

Additional Divisions: (Canada & US): Vision Lab (USVL); US Contract Trucking (USCT);SMARTLINK Monitoring Solutions (SMS); USA Packaging (USA PKG)

Requests Types:

Contracts (Certified, Chemaqua & Chemsearch FE)

GOE (Global Order Entry): Orders entered in GOE by Reps

CAC Order Entry – Order Requests &/or Problem Holds

CAC Order Change – Paper Orders & various Update Requests

CAC Customer Standard Update Group Inbox

ADDITIONAL RESPONSIBILITIES:

Audit Reports: Weekly Report used to correct information on accounts

Avanti Tickets – Submit Incident Tickets: Vertex Issues, GOE Issues, Oracle Issues

Vertex Error Correction Requests

DO NOT USE Accounts: Purpose: Account is noted DNU and Scratch Pad is set up to show that account cannot be used or purged.

MERGES – Purpose: The account history will be moved from the MERGED account into the KEEP account. After Merge process is completed, the Merged account will no longer exist.

Special Projects:

· New Customer Acquisitions – New Account Set Up

· Customer Account updates – Multi Account Updates

Training (includes, not limited to):

· GOE (Global Order Entry)

Oracle (R12) – Customer Standard