Vanessa Larie Munoz

• Extensive knowledge with POS system and handling various types of acceptable payments with being able to discern fraudulent currency and following store policies with payment verifications
• Handling money on a regular basis money drops for security
• Opening and closing of the store, as well as the implementation of the Opening and Closing Procedures
• Pricing goods as well as registering product in store system
• Assisting customers with a variety of services, including gas pump assistance, directions, and anything else that may be required, as well as emergency aid
• Being the sole proprietor of a Chevron Gas Station necessitates multitasking, all product knowledge, patience, and significant customer service skills.

• Responsible over a company staffed with 15 employees.
• Answering roughly 100 calls every day, on a 6-line phone system
• Receiving 40-50 Lab orders via Email, Fax or Verbal
• Calling, Scheduling, Dispatching and Generating Lab Orders to each Staff member that has specific area
• Processing and Shipping of special send out Test that is crucial for precision and exact measures of process, all while keeping track of previous shipments and turn around times for ordering providers
• Interviewing, Hiring and Training of all new staff with approval of Owner
• Inventory Count, Ordering and Restocking
• Making in-person visits to each contracted Doctor and home health agency on a weekly basis
• Extensive Experience with Interpersonal Skills, Patience and Knowledge.

• Medical receptionists float working for 10 specialty departments, therefore possessing sufficient expertise is crucial.
• Organized paperwork such as charts and reports for office and Doctor needs.
• Reviewed and sent medical records to other physicians upon request.
• Handling various payments made at the time of the patient's consultation, such as cash payments or co-payments, and configuring itemized receipts per request of patient.
• Pulled charts and prepared for nurse and doctor assessment.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Aided with prescription refill requests.
• Handled office inventory by ordering new supplies and scheduled equipment services and repairs.

• Seasonal work on holidays especially on Black Friday—the busiest day of the year for Target—means putting in long hours, standing and lifting during the entire shift, and multitasking while maintaining a cheerful demeanor.
• Communication and Interpersonal Skills including using positive language
• Welcoming and helpful attitude toward guests and other team members, teamwork.
• Attention to detail, Learn and adapt to evolving technology needs, Continuing Education on the tools, products, and services available in the total store, and specially at current store, to solve issues for the guest and improve their experience.
• Educated on benefits of the Target RedCard while educating customers and walking them through the quick application process.

• Opening and closing office procedures, restocking supplies, keeping the working environment clean and organized, conducting weekly inventory, and placing orders for the needs of the owner and office.
• Answered phone promptly and directed incoming calls to correct staff, while responding to inquiries from customers seeking detailed information.
• Handled scheduling, transcribing, correspondence, motions and other documents for filing, E-filing, office filing, opening and closing files and notarizing documents.
• In charge of making hotel reservations for all notary instructors who visit different counties.
• Confirmed appointments for Signing agents, communicated with clients, and updated all information in Excel sheet.
• Attending Notary classes to prepare rosters for the instructional session while communicating with the instructor if assistance is needed to ensure an efficient and pleasant learning environment
• Assisting with invoicing, updating client files, and ordering office supplies.

• Follow best practices for bagging items in various types of bags (reusable/plastic/paper)
• Assist in removing customer's merchandise from bottom of basket (BOB) for checkout
• Offer assistance to customers with loading bags into their car
• Return merchandise to store shelves
• Gather shopping carts and return them to designated areas
• Understand the store's layout and have the ability to locate products and conduct price checks for cashiers
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Collaborate with Front-end associates to encourage teamwork.

with the gaps in between my work history, working in the medical field has provided me with my extensive knowledge in customer service. patient care and patient satisfaction