Melyssa Beggs
Summary
Dynamic professional with a proven track record at Sunrun, adept in risk assessment and stakeholder management. Excelled in enhancing credit policies and propelling business growth by 48% at Warby Parker Optical through strategic planning and effective communication. Showcases exceptional organizational skills and a goal-oriented approach, driving significant improvements in operational efficiency and customer satisfaction.
Sales professional prepared for role with robust background in driving regional sales growth and fostering client relationships. Proven track record of implementing strategic sales plans and achieving targets. Known for strong team collaboration, reliability, and adaptability to changing market conditions. Skilled in leadership, communication, and strategic planning.
Experienced with leading regional sales teams and driving market growth through strategic planning and client relationship management. Utilizes effective leadership and communication skills to mentor and enhance sales team performance. Track record of achieving significant territory expansion and meeting sales targets.
Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. [Number]-year progressive career background combined with dedication to corporate growth and development.
Overview
20
20
years of professional experience
Work History
Regional Sales Manager
Warby Parker Optical
- Liaised between cross-functional groups involved in production, design and delivery of products
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 48%
- Created and finalized quotes to complete deals between company and customers
- Kept up with latest trends and recommended enhancements to enhance company product offerings
- Formalized sales process to enhance operations and promote acquisition of new customers
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques
- Partnered with the marketing team to align sales strategy with brand messaging across all communication channels
- Exceeded targets by building, directing and motivating high-performing sales teams
Credit and Collection Analyst
Sunrun
11.2023 - 04.2025
- Monitored portfolios to identify potential risks and provided recommendations for minimizing losses
- Evaluated business plans and management teams as part of overall assessment process for new loan requests
- Helped customers get back on top of payment demands by setting up accommodating plans
- Utilized statistical software for data analysis to support credit evaluation processes
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
- Coordinated with legal departments to resolve credit disputes and manage defaults
- Conducted sensitivity analyses to understand potential impacts of various risk factors
- Developed strong professional relationships with key internal stakeholders e.g., lenders, portfolio managers to facilitate smooth communication throughout decision-making process
- Enhanced credit policies and procedures to improve risk management strategies
- Located delinquent customers via employers, government records, and other methods
- Analyzed financial statements and credit reports to assess creditworthiness of loan applicants
- Participated in cross-functional teams to develop integrated risk management solutions
New Beginnings Different Endings, Inc
01.2018 - 12.2023
- Increased company revenue through aggressive new market strategies
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
- Oversaw large-scale staff recruitment and development initiatives to keep the workforce skilled and effective
- Maintained effective staff and resource utilization rates to balance financial and operational obligations
- Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts
- Drove implementation of new market expansion to propel business forward and adapt to market changes
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
- Met dynamic needs by keeping internal systems scalable and highly responsive
- Initiated aggressive hiring push and training of industry-renowned candidates as department managers to drive organizational improvements
- Established and oversaw strategic business actions and streamlined operations
- Revitalized business plans and realigned company objectives to increase overall profits
- Boosted cash flow 86% while reducing expenses 60% through right-sizing labor force and reducing overtime
Customer Service Representative
Warby Parker Optical
05.2017 - 01.2018
- Provided primary customer support to internal and external customers in a fast-paced environment
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Set up and activate customer accounts to maintain QA satisfaction levels
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Answered calls in a pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
- Connected incoming calls quickly using a multi-line telephone system to keep hold times under 60 seconds
Dispatcher and Office Assistant
Yellow Cab Taxi
06.2010 - 10.2017
- Maintained updated and detailed records of calls in physical and electronic databases
- Directed investigations to verify and resolve customer or shipper complaints
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Documented all changes in computer tracking system
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily logs
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Oversaw automated tracking and documentation of data, client correspondence and office operations
- Delivered clerical support by efficiently handling a wide range of routine and special requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Education
MBA - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LA12.2015
Bachelor of Arts - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LA05.1995
Skills
- Business Development
- Judgement and Decision Making
- Stakeholder Management
- Effective Communicator and Public Speaker
- Strategic Planning and Execution
- Professionalism
- Risk assessment
- Payment solicitation
- Data compilation
- Attention to detail
- Communication skills
- Correspondence writing
- Regulatory compliance
- Organizational skills
- Damage claims
- Report analysis
- Accurate payment posting
- Updating customer accounts
- Teamwork and collaboration
- Time management
- Billing dispute resolution
- Excellent communication
- Goal oriented
- Delinquent account notification
Awards
- Since coming out of training with Sunrun I have continued to be in the 1 percentile for collecting monthly and signing up for ACH. I have received multiple appreciation letters from my clients for solving solutions with complex cases.
- I have been promoted to 2nd voice management calls within 2 weeks of training.
Timeline
Credit and Collection Analyst
Sunrun
11.2023 - 04.2025
New Beginnings Different Endings, Inc
01.2018 - 12.2023
Customer Service Representative
Warby Parker Optical
05.2017 - 01.2018
Dispatcher and Office Assistant
Yellow Cab Taxi
06.2010 - 10.2017
Bachelor of Arts - Business Administration And Management
Louisiana State University And A&M College
Regional Sales Manager
Warby Parker Optical
MBA - Business Administration And Management
Louisiana State University And A&M College
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