Missy Castillo

Took inbound calls from costumers that needed to make payments. Also were missing payments or just needed account to be restored.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• provided customers with balance info and bill payments
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Checked reservations and credit card info online to make sure info matched for fraud
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Used cash registers and credit card machines to cash out customers.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.