Missy Custodio
Yulee
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Feliz Hotel
Malay Aklan City
01.2024 - 12.2025
- Answered phone calls and responded to guest inquiries promptly.
- Assisted guests with room reservations and special requests.
- Processed payments and handled cash transactions securely.
- Managed check-in and check-out procedures efficiently.
- Greeted guests warmly upon arrival at the hotel.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Virtual Administrative Assistant
Stealth Agents
Jersey City
03.2022 - 12.2023
- Supported project management tasks by tracking deadlines and deliverables.
- Conducted research to gather information for various administrative projects.
- Collaborated with team members to improve workflow processes and efficiency.
- Coordinated general office duties such as filing, faxing, and data entry.
- Monitored emails daily to ensure that urgent messages were answered quickly.
Education
Bachelor in Science Hospitality Management - Hospitality Management
La Consolacion College
Philippines06-2024
Skills
- Reservation management
- Front desk operations
- Appointment scheduling
- Meeting scheduling
- Office management
- Meeting arrangements
- Guest relations
- Data entry
- Customer relationship management
Certification
- Food Handlers
- Internship Certificate in Front Office, Food & Beverage Service
- Cruise and Hospitality Industry Update
- 2GO Apprenticeship
- NCII Holder in Cookery
Languages
English
Professional
Tagalog
Professional
Accomplishments
- Outstanding Technical Vocational - Livelihood student
- Participation for Guestroom Competition
Timeline
Front Desk Receptionist
Feliz Hotel
01.2024 - 12.2025
Virtual Administrative Assistant
Stealth Agents
03.2022 - 12.2023
Bachelor in Science Hospitality Management - Hospitality Management
La Consolacion College
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