Melissa (Missy) D'Amico
Middletown,CT
Summary
Detail-oriented and metrics-driven healthcare professional with a strong background in effective client placement and rapport-building. Looking to transition into recruitment to leverage strong assessment, communication, and decision-making skills to match talent to the right role.
Overview
4
4
years of professional experience
Work History
Bed Control Coordinator
Rushford, Hartford Healthcare
Meriden, Connecticut
05.2025 - Current
- Screens clients for appropriate placement in withdrawal management and residential rehabilitation treatment beds using ASAM criteria.
- Collaborates closely with nursing and clinical staff to determine client eligibility, availability, and treatment readiness.
- Reviews and processes referrals from hospitals, community callers, and internal/external ambulatory facilities to ensure timely admissions.
- Triages incoming calls in a high-volume admissions department, prioritizing urgent needs, and coordinating next steps.
Lead Medical Receptionist
Connecticut Orthopaedics
Hamden, Connecticut
07.2024 - 05.2025
- Oversaw front desk operations, serving as the primary point of contact for patients and staff in the Orthopaedic and Physical Therapy departments.
- Trained and supported front desk team members, promoting a cohesive and professional work environment.
- Scheduled patient appointments using Electronic Health Records (EHR) systems, maintaining data accuracy, and confidentiality.
Patient Experience Representative
The Eye Center of Northern Colorado
Fort Collins, Colorado
02.2023 - 02.2024
- Coordinated surgical schedules for facility surgeons, in collaboration with the Operating Room Manager and scheduling department.
- Streamlined communication between the surgical and administrative departments reduces delays and improves workflow efficiency.
- Mitigated data loss and minimized patient cancellations during a four-month Electronic Health Records (EHR) system outage by implementing manual tracking systems and maintaining charting accuracy.
Bed Control Coordinator
Rushford, Hartford Healthcare
Meriden, CT
01.2022 - 11.2022
- Please see details of current position.
Education
Certification -
Hartford Healthcare Recovery Leadership Academy
01-2021
Associate of Science -
Middlesex Community College
Middletown, CT01-2015
Skills
- Screening Coordination
- Leadership
- Interviewing techniques
- Written & Verbal Communication
- Remote Work Proficiency
Timeline
Bed Control Coordinator
Rushford, Hartford Healthcare
05.2025 - Current
Lead Medical Receptionist
Connecticut Orthopaedics
07.2024 - 05.2025
Patient Experience Representative
The Eye Center of Northern Colorado
02.2023 - 02.2024
Bed Control Coordinator
Rushford, Hartford Healthcare
01.2022 - 11.2022
Certification -
Hartford Healthcare Recovery Leadership Academy
Associate of Science -
Middlesex Community College
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