Missy Diamant

• Assisting with on-boarding process of new accounts for top earning merchants.. with anything EPX Payments related.
• Delivering positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
• Addressing inquiries from clients and department team members.
• Constantly monitoring accounts in order to provide proactive solutions rather than reactive ones.
• Maintaining overall knowledge of how card brands and merchant providers work to enhance merchant solutions.
• Completing yearly PCI/DSS and additional financial trainings.
• Conducting due diligence and fulfilled risk and underwriting requirements, communicating with other departments to complete requests.
• Review monthly reports to track growth for top merchants on a MoM and YoY basis.
• Assisting with onboarding process of new accounts for top earning merchants.
• Serving as voice of merchants when collaborating with product teams to enhance product solutions for the merchants.
• Collaborating with different teams on new projects and product solutions before they are rolled out to the merchants.

• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Computed and created purchase orders in E10/Kinetic to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Maintained complete documentation and records of all purchasing activities.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Researched suppliers based on availability, quality, selection, and price.
• Maintained and reviewed computerized records of items purchased and costs associated with purchases.
• Negotiated with suppliers, vendors and other representatives.
• Checked items received against items ordered by verifying receipts.
• Reviewed proposals, qualified vendors, and recommended optimal suppliers.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Performed monthly reconciliation of open purchasing orders.
• Oversaw financial administration and managed CMDB inventory while selecting and monitoring vendors.
• Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
• Developed and managed budgets for purchasing and projected purchasing needs.
• Managed and maintained purchase orders and invoices.

Chosen as the Lead trainer/QA specialist for new products for our internal team, providing additional support to the advice line. Develops strong working collaborations with sales professionals covering the US to ensure properly selling techniques are implemented for the Protobase software and/or EPX credit card processing for their integrated POS software.

• Set up both new and existing customer with credit card functionality as new stores open, expanding current stores or adding additional features for their software.
• Support sales reps through the process of opening new accounts and upgrading existing service to ensure proper and continuous payment functionality.
• Quickly and effectively solve customer challenges, working with client sales reps and field engineers to tackle any issues that arise from start to finish with their project.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Contribute to the development of project plans by participating in the scoping and estimating proposed projects.
• Develop effective and efficient solutions by researching/analyzing issues, defining opportunities for process improvements and making recommendations.
• Develop interactive and innovative strategies to increase outcomes-based results.
• Deliver and evaluate training modules that support organizational sales directives and goals.
• Incorporate industry beliefs and professional development guides for employees to achieve proper industry exposure.