Summary
Overview
Work History
Education
Skills
Timeline
Generic

Missy Haag

Pittsburgh,PA

Summary

Implementation Consultant with more than 24 years helping clients enhance businesses through careful introduction of advanced Payroll/HR systems. Satisfied only when customer successfully integrated new Payroll/HR system and improve operations. Provides streamlined, timely operational augmentations with minimum service interruptions.

Overview

24
24
years of professional experience

Work History

Senior Implementation Consultant

Paycor
03.2025 - Current
  • Mentored new peers, sharing best practices and facilitating professional development opportunities.
  • Participated in Projects external to my team to streamline different processes and procedures within the software and the implementation process.
  • Acted as a liaison between customers and internal departments to resolve high-stakes issues promptly and effectively.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.

Implementation Consultant

Paycor
07.2023 - 03.2025
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.

Implementation Consultant

Sentric/Payroll Solutions
06.2001 - 07.2023
  • Assisted in gathering requirements for implementation projects.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
  • Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
  • Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Contributed to testing procedures ensuring system functionality meets client needs.
  • Maintained open communication with clients to address inquiries during implementations.
  • Cultivated relationships with sales team to support and supply corrective actions.

Education

Bachelor of Science - Accounting

Robert Morris University
Moon Township, PA
05-2001

Skills

    Certified Payroll Professional/CPP

Timeline

Senior Implementation Consultant

Paycor
03.2025 - Current

Implementation Consultant

Paycor
07.2023 - 03.2025

Implementation Consultant

Sentric/Payroll Solutions
06.2001 - 07.2023

Bachelor of Science - Accounting

Robert Morris University

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