Missy Miklus

Working with retirement benefits and hardship requests.

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

• Group Administration for Group Benefits
• I am trained in the following areas:
• Administration Billing, Compass, Portability and Conversion
• I am also cross trained to handle calls for Group Life and Disability claim calls.
• Verified accuracy of customer account information and updated when necessary.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Insurance Specialist for Traveler’s Personal Lines Insurance.
• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Followed up on denials, late payments, extensions and other special circumstances.
• Maintained high standards of customer service by building relationships with clients.

• Set appointments with salespeople and potential customers.
• Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.