Summary
Overview
Work History
Education
Skills
Timeline
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Jake Villa

Tampa,FL

Summary

Dynamic and detail-oriented professional with experience at Mr. Empanada South Tampa, excelling in customer service and team collaboration. Adept at navigating POS systems and maintaining high standards of food safety. Recognized for enhancing customer satisfaction through effective communication and a calm demeanor under pressure.

Overview

2
2
years of professional experience

Work History

Cashier/Cook's Assistant

Mr. Empanada South Tampa
Tampa, Florida
12.2022 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Answered phone calls to assist customers with questions and orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Monitored stock levels of food items and ordered more when necessary.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Checked completed orders for correct quantity and quality.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.

Education

High School Diploma -

Plant High School
Tampa, FL
05-2023

Skills

  • Client support
  • Customer service
  • Team collaboration
  • Software navigation
  • Calm and professional under pressure
  • Hospitality and accommodation
  • Attention to detail
  • Empathy and patience
  • Policy adherence
  • Work prioritization

Timeline

Cashier/Cook's Assistant

Mr. Empanada South Tampa
12.2022 - Current

High School Diploma -

Plant High School

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Jake Villa