Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Gordick

St Louis,MO

Summary

Accomplished General Manager at Talanyas, adept in team leadership and creative thinking, significantly increased sales through strategic planning and strong customer relationships. Expert in product knowledge and customer service, ensuring high satisfaction and loyalty. Skilled in inventory management and cost reduction, driving financial stability and organizational growth.

Overview

2021
2021
years of professional experience

Work History

Budtender

C3 Industries
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.

General Manager

Pasta House Company
10.2020 - 02.2021
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Talanyas
08.2016 - 10.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Education

NA - General Studies

Saint Louis Community College
Florissant, MO

Skills

  • Cannabis strain familiarity
  • Supporting medical patients
  • Product Merchandising
  • Patience and Empathy
  • Customer Education
  • Product Knowledge Expertise
  • Building rapport
  • Loss Prevention
  • Customer Service
  • Team Leadership
  • Team Cooperation
  • Creative Thinking
  • Friendly and Helpful

Timeline

General Manager

Pasta House Company
10.2020 - 02.2021

General Manager

Talanyas
08.2016 - 10.2020

Budtender

C3 Industries

NA - General Studies

Saint Louis Community College

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Michelle Gordick