Missy Williams
Eagan,MN
Summary
Dynamic leader with a proven track record at Enhance Openings, where I spearheaded a team to surpass sales goals through innovative coaching. Expert in operations management and staff development, I excel in optimizing team performance and efficiency. Skilled in workload management and employee scheduling, my strategies significantly boost productivity and conversion rates.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Telemarketing
Enhance Openings
05.2019 - 09.2024
- Led team of telemarketers to exceed sales targets by 20% through effective coaching and motivation strategies.
- Implemented new telemarketing scripts and call strategies resulting in a 15% increase in conversion rates.
- Managed daily operations of telemarketing department, including scheduling, performance evaluations, and goal setting.
- Collaborated with marketing team to develop targeted campaigns and promotions, resulting in an increase in lead generation.
Shift Manager
Kentucky Fried Chicken
03.2018 - 05.2019
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Health Plan Specialist III
Medica
10.2015 - 01.2017
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Associate of Science - Pharmacy Technology
Everest Institute
Saint Paul, MN09.2013
Skills
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Cost Reduction
- Task Delegation
- Recruiting and interviewing
- Workload Management
- Staff Training and Development
Timeline
Assistant Manager of Telemarketing
Enhance Openings
05.2019 - 09.2024
Shift Manager
Kentucky Fried Chicken
03.2018 - 05.2019
Health Plan Specialist III
Medica
10.2015 - 01.2017
Associate of Science - Pharmacy Technology
Everest Institute
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