Missy Xiong
Saint Paul,MN
Summary
Experienced with team leadership with a proven track record in operational leadership and team collaboration. Enhanced program efficiency through effective communication and strategic problem-solving. Skilled in staff training and development, fostering a culture of adaptability and self-motivation to achieve challenging goals. Committed to promoting mental wellness and client empowerment. Valued for reliability and ability to meet changing needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure Case Manager position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
26
26
years of professional experience
Work History
Program Supervisor
People Incorporated
01.2018 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Established and maintained relationships with key stakeholders.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Monitored program performance and outcomes for successful delivery of services.
- Oversee efficiency of operational processes.
- Direct supervision and trainings to improve and maintain clients independent daily living skills and functioning.
Mental Health Practitioner
People Incorporated
12.2015 - 12.2018
- Conducted group sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment.
- Followed safety protocols and emergency procedures.
- Increased accessibility to services by offering flexible appointment hours and telehealth options when needed.
- Developed strong rapport with clients, fostering trust and open communication to facilitate successful ARMHS sessions.
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
- Evaluated program effectiveness by tracking client progress over time using standardized assessment tools.
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health care.
- Served as a resource for colleagues by providing consultation and support on complex cases, promoting a collaborative work environment.
- Performed client assessments and developed treatment plans.
- Encouraged patients to discuss experiences in group and individual settings.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Provide various skill-building, teaching and/or coaching, as it relates to the individual's goals and/or treatment plan.
- Participate in coordination of services through recognition of the multiple needs of the client, with other providers in the community, in af effort to provide necessary resources to the client.
- Help the individual served meet and build a relationship with a prospective landlord and negotiate a lease as needed.
- Partner with administrative staff to maintain an accurate monthly budget
- Educate and provide support/skill building to clients in budgeting skills to reach their financial goals
Assessment Specialist
Catholic Charities
04.2012 - 09.2015
- Fostered positive relationships with external partners such as collaboration on assessment projects.
- Participated in professional development opportunities to continuously improve expertise as an Assessment Specialist.
- Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community
- Recruitment, and development of community partnerships for agency programs.
- Attend and participate in meetings, workshops, conferences, and community events as requested.
- Assists, councils, and advocates for, and empowers clients to become self-supporting.
- Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.
- Ensured compliance with federal, state, and local regulations regarding assessments and reporting requirements.
- Completed required documentation and reports for compliance by utilizing HMIS and Client Tracker.
- Data Entry for Coordinated Entry assessments for those experiencing homelessness.
Senior Court Clerk
State of Minnesota Domestic Abuse/Harassment Office
11.1999 - 03.2012
- Collaborated effectively with law enforcement agencies for timely execution of warrants issued by the courts.
- Enhanced courtroom productivity by coordinating schedules among judges, attorneys, and support staff.
- Safeguarded sensitive information through strict adherence to confidentiality guidelines when handling court records.
- Fostered positive relationships with members of the local legal community through regular networking events.
- Prepare Court of Appeals files
- Interview clients to obtain Orders for Protection and Harassment Restraining Orders
- Coordinated efforts among various departments for seamless transfer of cases from one jurisdiction to another.
- Facilitated communication between the public, attorneys, and court personnel to ensure smooth operations within the judicial system.
- Ensured accurate record-keeping by meticulously reviewing and maintaining court documents.
- Promoted a professional courtroom atmosphere by enforcing proper decorum and maintaining order during proceedings.
- Implemented multi-tasking strategies to handle high-volume caseloads efficiently without sacrificing accuracy.
- Provided exceptional customer service when assisting individuals seeking guidance on navigating complex legal issues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Performed routine data entry or document management.
Education
High School Diploma -
Kimber High School
Kimberly, WI05-1994
Skills
- Operational leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Decision-making
- Team collaboration
- Active listening
Languages
Hmong
Native or Bilingual
Timeline
Program Supervisor
People Incorporated
01.2018 - Current
Mental Health Practitioner
People Incorporated
12.2015 - 12.2018
Assessment Specialist
Catholic Charities
04.2012 - 09.2015
Senior Court Clerk
State of Minnesota Domestic Abuse/Harassment Office
11.1999 - 03.2012
High School Diploma -
Kimber High School
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