Missylyn Crowell
Sr. Scrum Master, AVP
Lewiston,ME
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Scrum Master, AVP
Wells Fargo
01.2024 - Current
- Ensured alignment between business goals and technical requirements by working closely with stakeholders during sprint planning sessions.
- Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
- Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
- Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout project lifecycle.
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
- Improved overall project efficiency with effective coordination between development, testing, deployment, and support teams during release cycles.
- Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
- Improved Jira and Agile Registry hygiene as teams are reorganized and optimized from 12 to 6 by 2nd Quarter 2024. Improved features by 14%, team ratio from 4:1 to 2:1, product taxonomy gearing compliance 100% and right sized teams from 59% to 95%.
Business Systems Consultant – Corporate Technology
Wells Fargo
06.2016 - 01.2024
- Collaborated with stakeholders to define project scopes and establish realistic timelines for successful completion.
- Reduced project completion time, coordinating cross-functional teams to ensure timely deliverables.
- Provided expert guidance on best practices in IT systems implementation, leading to smoother transitions for clients.
- Optimized existing systems for peak performance, conducting regular audits and addressing any identified issues promptly.
- Facilitated seamless change management processes during system updates, minimizing disruptions to daily operations.
- Managed vendor relationships effectively, ensuring timely delivery of products while adhering to budget constraints.
- Implemented robust data management strategies, ensuring accurate tracking and reporting of business metrics.
- Mitigated risks in system implementations by conducting thorough risk assessments and establishing contingency plans.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Business Analytics Manager
CBRE
11.2006 - 06.2016
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Worked with end-user groups to develop and conduct training, was a primary system subject matter expert, collected and prioritized requirements and feature enhancement, and worked with technical and business teams to successfully execute changes.
- Provided business process assistance to technology groups by identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
- Developed and maintained relationships with customers and suppliers through account development by designing, planning, executing, and leading analysis of highly complex business problems to be solved with automated systems.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Designed and executed system user acceptance testing
Technical Training Coordinator
Trammell Crow Company
03.2003 - 11.2006
- Streamlined onboarding processes for new hires by designing orientation modules focused on technical skills and best practices.
- Cultivated culture of continuous learning among employees by promoting benefits of skill development and encouraging participation in relevant training initiatives.
- Optimized scheduling logistics for multiple simultaneous trainings by coordinating with department managers and instructors to ensure minimal disruptions to daily operations.
- Reduced troubleshooting time for technical issues by providing targeted training materials to support staff.
Retail Sales Coordinator
Leap Wireless International
01.1999 - 01.2002
- Collaborated with store management to create eye-catching promotional displays.
- Organized special events and promotions to drive foot traffic and increase overall sales revenue.
- Streamlined inventory management processes, resulting in reduced overstock and waste.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Account Executive
Geiger
08.1996 - 01.1999
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Assistant Director of Admission
New England College
08.1994 - 06.1996
- Established partnerships with local high schools and community colleges in New York, New Jersey and Pennsylvania to promote enrollment and highlight transfer opportunities, increasing incoming student numbers.
- Organized successful open house events that showcased campus facilities and programs, attracting larger pool of potential applicants.
- Maintained close communication with admitted students throughout enrollment process, ensuring smooth transition into their first year at university.
- Evaluated applications using holistic review process that considered both academic achievements and personal qualities of each applicant, ensuring diverse incoming class each year.
Education
Bachelor of Arts - Business Administration
New England College
Henniker, NH 08.1990 - 05.1994
Skills
Technical understanding
Timeline
Sr. Scrum Master, AVP
Wells Fargo
01.2024 - Current
Business Systems Consultant – Corporate Technology
Wells Fargo
06.2016 - 01.2024
Business Analytics Manager
CBRE
11.2006 - 06.2016
Technical Training Coordinator
Trammell Crow Company
03.2003 - 11.2006
Retail Sales Coordinator
Leap Wireless International
01.1999 - 01.2002
Account Executive
Geiger
08.1996 - 01.1999
Assistant Director of Admission
New England College
08.1994 - 06.1996
Bachelor of Arts - Business Administration
New England College
08.1990 - 05.1994