Missy Lynn Monnett - Taylor
Abingdon,MD
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Wegman's Market by resolving complaints with empathy and professionalism. My adaptability and cooperative attitude, fostered a welcoming atmosphere, driving repeat business. I'm committed to quality assurance and building strong customer relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Wegman's Market
Abingdon, MD
06.2012 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Line Cook
Hilton
Baltimore, MD
07.2008 - 06.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Science - Culinary Management
Baltimore International College
Baltimore05-2008
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Customer inquiries
- POS system operation
- Up-selling techniques
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Quality assurance
- Calm demeanor
- Positive and professional
- Cross-selling
- Problem-solving
- Customer assistance
- Reliable and responsible
- Cooperative attitude
- Relationship building
Timeline
Customer Service Cashier
Wegman's Market
06.2012 - Current
Line Cook
Hilton
07.2008 - 06.2012
Bachelor of Science - Culinary Management
Baltimore International College