Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Mistee Garrett Hardy

Mistee Garrett Hardy

Channing,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

CSR

AIG
01.2019 - Current
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed and updated databases to handle customer data.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Secretary

David Brooks Law Office
02.2017 - 01.2019
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Maintained electronic filing systems and categorized documents.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Maintained daily report documents, memos and invoices.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed filing system, entered data and completed other clerical tasks.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Billing Clerk

Crooks Tax Office
01.2014 - 06.2017
  • Used data entry skills to accurately document and input statements.
  • Verified accuracy of billing data and corrected discrepancies.
  • Generated monthly billing and posting reports for management review.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Processed customer refunds and adjustments according to company policies.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Maintained detailed records of customer payments and billing adjustments.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Reconciled cash received with payments recorded in billing system and reported discrepancies.
  • Reconciled accounts receivable to general ledger.
  • Utilized various software programs to process customer payments.
  • Managed invoicing and payment processing operations.
  • Processed vendor and supplier payments on weekly basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Generated daily, weekly and monthly reports for billing department.

Asst Manager

Sonic Drive In
05.2012 - 01.2014
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Reviewed sales and gross profit report to assess company efficiency.

Lot Attendant

G &G Operators
08.2010 - 05.2012
  • Followed safety protocols for personal, guest and automobile safety.
  • Prepared and submitted reports to document activities and revenue.
  • Answered questions and provided information about Area of expertise.
  • Maintained accurate records to track performance and revenue.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities well-lit and marked to improve safety and navigation.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.

Education

GED - General Studies

Amarillo College
Amarillo, TX
04.1999

Skills

  • Microsoft PowerPoint
  • Microsoft Excel
  • Active Listening
  • Account Management
  • Report Preparation
  • Stocking and Replenishing
  • Sales Expertise
  • Order Fulfillment
  • Fleet Dispatching
  • Credit Card Payment Processing
  • Customer Relations
  • Microsoft Word
  • Report Creation
  • Route Dispatch
  • Recordkeeping Strengths
  • Shipping and Receiving Understanding
  • Customer Relationship Management
  • Customer Service
  • Critical Thinking
  • POS Systems Expertise
  • Clerical Support
  • Receiving Support
  • Data Evaluation
  • Problem-Solving Ability
  • Money Handling Abilities
  • Typing Proficiency
  • Records Preparation
  • Computer Proficiency
  • Conflict Resolution
  • Executive Management Support
  • Office Equipment Proficiency
  • Administrative Support
  • Call Center Operations
  • Quality Control
  • Delivery Scheduling
  • Multi-Line Phone Talent
  • Reading Comprehension
  • Document Control
  • Multi-Line Telephone Operation
  • Managing Multiple Tasks
  • Materials Transport
  • Shipping Procedures Understanding
  • Refund Processing
  • CRM Software
  • Order Processing
  • Professional Telephone Demeanor
  • Customer Consulting
  • Minute Taking
  • Membership Inquiries and Renewals
  • Merchandise Orders and Exchanges
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Research
  • Coordination
  • Filing
  • Grammar
  • Prioritization
  • Spreadsheets
  • Documentation
  • Calendaring
  • 10-Key
  • Proofreading

Timeline

CSR

AIG
01.2019 - Current

Secretary

David Brooks Law Office
02.2017 - 01.2019

Billing Clerk

Crooks Tax Office
01.2014 - 06.2017

Asst Manager

Sonic Drive In
05.2012 - 01.2014

Lot Attendant

G &G Operators
08.2010 - 05.2012

GED - General Studies

Amarillo College

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Mistee Garrett Hardy