Summary
Overview
Work History
Education
Skills
References
Timeline
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Mistee Hunter

Mapleton,UT

Summary

Dedicated professional with expertise in medical billing and patient representation. Strong problem-solving skills and effective communication enhance patient experiences and support healthcare teams. Experienced in managing complaints and inquiries, ensuring patient access and satisfaction. Knowledgeable in healthcare standards and procedures, contributing to organizational success.

Overview

23
23
years of professional experience

Work History

Patient Representative, Medical Assistant

Care Now Urgent Care, HCA
Orem, UT
11.2023 - Current
  • Training of new employees.
  • DOT physicals, drug screens.
  • Breath Alcohol Testing (BAT)
  • Workman’s Comp
  • DME
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Verified insurance eligibility for services rendered to ensure accurate billing procedures.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Collected patient payments, reconciled accounts receivable, and prepared financial reports.
  • Performed data entry tasks for patient information into electronic health record systems.
  • Provided support during medical examinations or tests when necessary.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Monitored inventory levels of office supplies and ordered new items as needed.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Collected samples from patients for laboratory testing purposes.
  • Incorporated outside records into charts and EHR.

Division Manager of Prior Authorizations

Mountain Medical Supply
Provo, UT
11.2021 - 11.2023
  • Hiring and training of new employees
  • ICD, CPT Coding
  • HIPAA Compliancy training
  • Communication with Department of Labor and submitting denials
  • Maintain employee schedules, PTO
  • Developed and implemented division strategies to maximize productivity and profitability.
  • Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects.
  • Ensured compliance with company policies and procedures within the division.
  • Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
  • Designed and managed project development schedules meeting established goals.
  • Developed comprehensive reports outlining progress towards meeting strategic objectives.
  • Managed a team of 9+ staff members in the division, providing guidance and direction on day-to-day activities.
  • Promoted improvements to cost-controls, quality assurance and waste reduction.
  • Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
  • Collaborated with other departments and divisions to coordinate activities related to projects or initiatives across the organization.
  • Conducted regular employee reviews to assess job performance and identify training needs.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Medical Assistant

Specialty Care of Utah
Orem, UT
05.2021 - 12.2021
  • Surgery scheduler for General Surgeon of Timp Hospital
  • Incorporated outside records into charts and EHR.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Administered medications under physician's supervision.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized charts, documents and supplies to maintain team productivity.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Documented notes during patient visits.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized patient charts before each day's clinic sessions began.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Administered injections, medications and treatments as directed by the physician.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Medical Assistant

Children's Justice Center
Provo, UT
11.2019 - 05.2021
  • Assist in child abuse exam/vitals/ collection of evidence
  • Assist in interviews with law enforcement, DCFS
  • Incorporated outside records into charts and EHR.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Organized charts, documents and supplies to maintain team productivity.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Director of Training

Bella Lash
Lindon, UT
01.2019 - 11.2020
  • Training schools and salons in US and Canada to teach and use Bella Lash educational materials
  • Scheduling classes nationwide for educators
  • Continuing Education
  • Provide and updated educational materials for the company
  • Manage wholesale and distribution accounts
  • Developed and implemented comprehensive education plans to ensure student success.
  • Monitored student achievement through various assessments tools such as tests or project evaluations.

Lead Medical Assistant

Prime Meridian
Pleasant Grove, UT
02.2019 - 11.2019
  • Acupuncture and cupping
  • EKG
  • Processed orders for medical supplies and lab equipment.
  • Documented notes during patient visits.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Provided guidance and support for new employees during their orientation period.
  • Assisted physicians in performing minor surgeries or procedures when needed.
  • Administered medications under physician's supervision.
  • Contacted medical facilities to schedule patients for admission.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Educated patients about medications, procedures and physician's instructions.
  • Performed administrative duties such as filing, billing and coding of insurance claims.
  • Managed front office operations, including scheduling patient appointments and managing patient records.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Supervised, trained and coached team of medical assistants.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Evaluated lab specimens according to established protocols before sending them off for further testing.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patient examinations.
  • Organized charts, documents and supplies to maintain team productivity.
  • Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.

Scheduler/Patient Services

Revere Health
Provo, UT
05.2018 - 02.2019
  • Patient scheduling for multiple Revere clinics
  • Rx refill requests
  • Prior Authorizations, Referrals
  • Training of new hires
  • Pre/op instruction
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled and confirmed appointments.
  • Participated in credit and collections activities.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Owner/Operator

Caterpillars to Butterflies
American Fork, UT
08.2007 - 04.2012
  • Provided child-care for children with special needs
  • Provided focused learning activities
  • Financing AP AR and tax preparation
  • Developed business plan and budget to maximize profitability.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Completed day-to-day duties accurately and efficiently.

Patient Care Tech

American Fork Hospital
American Fork, UT
09.2002 - 06.2007
  • Post-partum care for mothers and newborn Infants
  • Labs on mother, infants, pediatric patients
  • Charting
  • Provided direct patient care and assistance to healthcare team members.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Participated in quality improvement activities within the department.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted with patient admissions, discharges and transfers.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

CPR -

01.2025

MTEC -

Medical Assistant
01.2018

MTEC -

Phlebotomy
Utah
01.2017

Mandalyn Academy -

Esthetics
01.2012

IHC -

Phlebotomy
01.2002

Skills

  • Microsoft
  • Outlook
  • Excel
  • Faxing
  • Email
  • Multiple phone lines
  • BMI
  • CMS
  • FEMR
  • EHR
  • HIPAA
  • Delegating responsibilities
  • Establishing procedures and processes
  • Medical Terminology
  • Lab equipment
  • CLIA waived labs
  • Phlebotomy
  • Injections (1M, Subcutaneous, intradermal, Ztrac)
  • Autoclave
  • CPN (Care Process Model)
  • Management
  • DOT Testing
  • Breath alcohol testing
  • EKG
  • Point-of-care trained
  • Patient care
  • Electronic health records
  • Customer service
  • Team collaboration
  • ICD coding
  • Time management
  • Employee training
  • Regulatory compliance
  • Medical terminology
  • Medication and dosage
  • IV

References

Referrals Available Upon Request

Timeline

Patient Representative, Medical Assistant

Care Now Urgent Care, HCA
11.2023 - Current

Division Manager of Prior Authorizations

Mountain Medical Supply
11.2021 - 11.2023

Medical Assistant

Specialty Care of Utah
05.2021 - 12.2021

Medical Assistant

Children's Justice Center
11.2019 - 05.2021

Lead Medical Assistant

Prime Meridian
02.2019 - 11.2019

Director of Training

Bella Lash
01.2019 - 11.2020

Scheduler/Patient Services

Revere Health
05.2018 - 02.2019

Owner/Operator

Caterpillars to Butterflies
08.2007 - 04.2012

Patient Care Tech

American Fork Hospital
09.2002 - 06.2007

CPR -

MTEC -

Medical Assistant

MTEC -

Phlebotomy

Mandalyn Academy -

Esthetics

IHC -

Phlebotomy

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