Mistee Salter
Lancaster,Texas
Summary
Hardworking Customer Service Representative with over 20 years of experience in childcare. Trained in project and time management with extensive knowledge of communication, teamwork, self driven and proven multitasking ability. Committed to maintaining professional relationships with my peers to increase profitability and drive business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
English Teacher
Cedar Hill High School
10.2021 - 07.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Created and implemented activities to foster critical thinking skills of students.
NDS
General Office
11.2020 - 01.2021
- Responded to inquiries from callers seeking information.
- Handled 500+ client correspondence and tracked records to foster office efficiency daily.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to 30+ company employees by copying, faxing and filing documents.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Director
Kuddles & Kisses
01.2019 - 11.2020
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Created and prepared 100 meals daily
- Built personal relationships with parents to promote positive experiences.
- Monitored each students educational progress with individualized charts and files.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct communication.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
- Transported children safely along prescribed routes according to tight schedules.
- Trained and mentored new employees on industry practices and business operations
- Helped management with business operations to align teams, set goals and execute initiatives
Program Manager
Right At School LLC.
10.2017 - 12.2018
- Provided quality, safe, and fun atmospheres to 150 -200 scholars daily, while maintaining positive relationships with parents and campus partners.
- Scheduled staff hours and assigned duties
- Scheduled and received orders weekly in order to implement our daily curriculum.
- Employee evaluations
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
- Investigated, resolved complaints and negotiated special accommodations in regards to our scholars with behavioral challenges.
- Communicated openly with children's parents about daily activities and behaviors.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Educator
Right At School
08.2017 - 10.2017
- Assumed leadership roles in classes and summer activities.
- Collaborated with adults and children to provide a safe and educational experience.
- Actively engaged with children.
- Communicated with 50+ children in developmentally appropriate way.
- Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels.
- Maintained a safe play environment.
Home Daycare Provider
Self
12.2011 - 08.2017
- Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels.
- Encouraged good behaviors using the positive reinforcement method.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
- Maintained a child-friendly environment with access to outdoor activities.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
- Communicated openly with children's parents about daily activities and behaviors.
- Engaged with children on an individual basis.
- Meticulously sanitized toys and play equipment.
- Dressed infants and toddlers and changed their diapers.
- Prepared, served and cleaned up daily meals for 6-10 children each day.
Day Care Assistant
Kuddles And Kisses
05.2009 - 11.2011
- Built constructive and open relationships with families with forthright yet friendly communication.
- Monitored each student’s educational progress with individualized charts and files.
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Conducted trainings and mentored staff, consistently improving performance.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Promoted learning and social development through structured and unstructured playtime
English Inclusion Teacher
Cedar Hill High School
08.2024 - Current
- Maintained accurate records of student performance data, informing instructional decisions based on measurable evidence of progress toward goals.
- Supported struggling students with targeted interventions, leading to higher levels of academic achievement.
- Encouraged students to take ownership of learning by providing choices.
- Facilitated small group instruction to address individual learning needs.
Education
High School Diploma - undefined
Dallas Can Academy
Dallas, TX2000
Skills
- Onsite customer support
- Team leadership
- Extremely organized
- Self-motivated
- Data entry
- Report writing
Accomplishments
- Increased the number of Full-time enrollments and met the goal of 200 scholars.
- Promoted to program manager after 2 months of hire date
- Supervised a team of 10+ staff members at Right at School.
- Increased the number of scholars to receive their CCMR points by completing Texas College Bridge.
Certification
CPR certified
Timeline
English Inclusion Teacher
Cedar Hill High School
08.2024 - Current
English Teacher
Cedar Hill High School
10.2021 - 07.2024
NDS
General Office
11.2020 - 01.2021
Assistant Director
Kuddles & Kisses
01.2019 - 11.2020
Program Manager
Right At School LLC.
10.2017 - 12.2018
Educator
Right At School
08.2017 - 10.2017
Home Daycare Provider
Self
12.2011 - 08.2017
Day Care Assistant
Kuddles And Kisses
05.2009 - 11.2011
High School Diploma - undefined
Dallas Can Academy
CPR certified
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