Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mistell Royster

Cleveland,OH

Summary

Dynamic professional with a proven track record at S&P Data, excelling in customer service and process improvement. Adept at managing records and enhancing office efficiency, I foster strong client relationships and deliver exceptional support. Recognized for my problem-solving skills and ability to train new team members, I consistently contribute to team success.

Diligent with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Dependable [Job Title] with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Dedicated Office Assistant with over [Number] successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Personable [Job Title] with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and [Type] writing.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Influential [Job Title] with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in [Skill]. Recognized for dynamic work ethic and team player attitude.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Office Assistant

School of the Little Ones
07.2021 - Current
  • Organized and maintained accurate student records using digital management systems.
  • Assisted teachers in preparing classroom materials and resources for lessons.
  • Communicated effectively with parents regarding student progress and school events.
  • Coordinated scheduling for parent-teacher meetings and school activities.
  • Supported the onboarding process for new staff by providing training on office protocols.
  • Implemented office procedures to improve workflow and efficiency across administrative tasks.
  • Managed inventory of supplies, ensuring timely replenishment for classroom needs.
  • Developed filing system that enhanced document retrieval speed and accuracy for administrative tasks.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
  • Managed daily office operations to ensure smooth functioning of administrative tasks.
  • Coordinated schedules and meetings for staff, optimizing time management across departments.
  • Developed and maintained filing systems to enhance data retrieval and organization.
  • Assisted in preparation of educational materials and resources for classroom activities.
  • Implemented office procedures that improved communication between faculty and administration.
  • Trained new employees on office protocols, fostering a collaborative work environment.
  • Oversaw inventory management, ensuring availability of supplies for daily operations.
  • Streamlined communication channels through effective use of digital tools and platforms.

Customer Service Representative

S&P Data
08.2021 - 12.2022
  • Resolved customer inquiries through phone, email, and chat channels with professionalism and efficiency.
  • Maintained detailed records of customer interactions to ensure accurate follow-up and service continuity.
  • Trained new team members on company policies, procedures, and software systems for enhanced performance.
  • Implemented process improvements that streamlined issue resolution and enhanced customer satisfaction rates.
  • Collaborated with cross-functional teams to address complex customer issues and deliver timely solutions.
  • Analyzed customer feedback to identify trends, contributing to service enhancement initiatives.
  • Managed escalated complaints effectively, ensuring resolution aligned with company standards and policies.
  • Developed training materials that improved onboarding processes for new hires within the department.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accuracy and timely updates to information.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Trained new staff on customer service protocols and software systems for efficiency.
  • Implemented feedback mechanisms to improve customer satisfaction and response times.
  • Analyzed customer interactions to identify trends and recommend process improvements.
  • Led initiatives to enhance team performance, fostering a culture of collaboration and support.
  • Developed training materials that improved onboarding efficiency for new representatives.

Child Care Center Teacher

Minor Creations
02.2014 - 12.2019
  • Developed engaging lesson plans that fostered creativity and critical thinking in young children.
  • Implemented effective classroom management strategies to maintain a positive learning environment.
  • Collaborated with parents to support children's development and address individual needs.
  • Conducted regular assessments of children's progress and tailored activities accordingly.
  • Mentored new teachers on best practices for child engagement and curriculum delivery.
  • Organized educational workshops for staff to enhance teaching methodologies and child interactions.
  • Led initiatives to improve safety protocols, ensuring a secure environment for children and staff.
  • Evaluated program effectiveness, making strategic adjustments to enhance overall educational outcomes.
  • Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
  • Increased student collaboration by developing group projects and team-building activities.
  • Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
  • Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
  • Participated in annual evaluations, using feedback to refine teaching approach and improve overall effectiveness in the classroom.
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Improved overall classroom management, enforcing consistent rules and consequences for behavior.
  • Continuously assessed student understanding with formative assessments, adjusting instruction as needed to ensure mastery of content.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Boosted literacy skills by implementing targeted reading programs for struggling readers.
  • Developed strong relationships with colleagues, collaborating on curriculum design and sharing best practices for teaching strategies.
  • Provided tutoring services after school hours, helping students achieve better results in their studies.
  • Served as a mentor for new teachers, offering guidance and support during their transition into the profession.
  • Supported special needs students'' learning through tailored lesson plans and individualized attention.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Designed and implemented engaging lesson plans to foster child development and learning.
  • Conducted regular assessments to monitor progress and adapt educational strategies accordingly.
  • Facilitated a safe and nurturing environment, promoting positive behavior and social skills among children.
  • Collaborated with parents to discuss children's development, addressing concerns and sharing progress updates.
  • Mentored junior teachers, providing guidance on best practices in early childhood education techniques.
  • Developed age-appropriate activities that enhanced cognitive, emotional, and physical growth of children.
  • Led team meetings to share insights and improve classroom management strategies among staff members.
  • Evaluated curriculum effectiveness, proposing enhancements based on child feedback and developmental needs.

Education

High School Diploma -

South High High School
Cleveland, OH
06.2005

Associate of Arts -

Ashford University
San Diego, CA

Skills

  • Office management
  • Customer service
  • Data entry
  • Record keeping
  • Communication skills
  • Inventory management
  • Document preparation
  • Classroom support
  • Process improvement
  • Scheduling coordination
  • Training and onboarding
  • File organization
  • Conflict resolution
  • Team collaboration
  • Report generation
  • Project coordination
  • Performance metrics analysis
  • Confidential information handling
  • Educational program development
  • Client relationship management
  • Positive attitude
  • Time management
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Prioritizing work
  • Mail handling
  • Excel spreadsheets
  • File maintenance
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver

Accomplishments

  • Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
  • Managed daily schedules and sales leads for [Number] senior and junior loan officers.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Trained [Number] temporary accounting administrative staff during tax season.
  • Managed inventory and office budgeting for supplies for busy office of [Number] employees.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Successfully resolved [Number] customer issues per [Time period].
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Customer Service Representative

S&P Data
08.2021 - 12.2022

Office Assistant

School of the Little Ones
07.2021 - Current

Child Care Center Teacher

Minor Creations
02.2014 - 12.2019

High School Diploma -

South High High School

Associate of Arts -

Ashford University