Mistella Curtis
Houston,TX
Overview
12
12
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Support Specialist
Taco Bell Restaurant
Canton, OH
09.2019 - 01.2021
- Assisted customers with menu inquiries and order modifications.
- Handled customer complaints and resolved issues promptly.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared and restocked food items in accordance with safety standards.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Supported training of new staff in customer service protocols and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Manager, Sales and Customer Support
Aarons Furniture Store
Dover, OH
04.2017 - 03.2019
- Managed customer inquiries and resolved issues effectively.
- Trained and developed staff on sales techniques and customer service standards.
- Oversaw daily operations to ensure smooth sales and support processes.
- Collaborated with team to improve product knowledge and service delivery.
- Conducted regular meetings with sales teams to provide feedback, motivate employees and discuss progress towards goals.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Initiated weekly calls with customers in order to assess their experience with our products and services and address any concerns they may have had.
- Coordinated efforts between departments such as Sales and Marketing, IT and Operations in order to achieve desired outcomes.
- Organized team-building events for sales representatives in order to strengthen relationships between coworkers.
- Coached, developed and motivated team to achieve revenue goals.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Directed and coordinated products, services and sales activities.
- Assembled components according to specifications and blueprints for quality assurance.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Trained new employees on assembly techniques and workplace safety practices effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Satisfaction Specialist
Waffle House Restaurant
Madison, Georgia
08.2008 - 09.2013
- Assisted customers with menu selections to enhance dining experience.
- Addressed customer concerns promptly to ensure satisfaction and loyalty.
- Collaborated with staff to maintain a clean and welcoming environment.
- Trained new employees on customer service protocols and best practices.
- Implemented strategies for handling high-volume periods smoothly and efficiently.
- Maintained knowledge of menu items to provide accurate information to guests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Jewett-Scio High School
Scio, OhioLicensed Cosmetogist - Cosmetology
Belmont Career Center
St. Clairisville, OH 08.1996 - 06.1998
Some College (No Degree) - Business Management
Grand Canyon University
Phoenix, AZSkills
- Customer service excellence
- Analytical thinking
- Issue troubleshooting
- Multitasking and organization
- Decision-making
- Product knowledge
- Stress management
- Adaptability and flexibility
- Problem-solving
- Payment processing
- Appointment scheduling
- Call center experience
- Conflict resolution
- Data entry
- Sales support
- Active listening
- Help desk support
- Salesforce
- Customer relationship management (CRM)
- [Product or service] support
Timeline
Customer Support Specialist
Taco Bell Restaurant
09.2019 - 01.2021
Manager, Sales and Customer Support
Aarons Furniture Store
04.2017 - 03.2019
Customer Satisfaction Specialist
Waffle House Restaurant
08.2008 - 09.2013
Licensed Cosmetogist - Cosmetology
Belmont Career Center
08.1996 - 06.1998
Jewett-Scio High School
Some College (No Degree) - Business Management
Grand Canyon University