ROBERT WORD
Hollywood,Florida
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Armed Gatehouse Security
Kent Security
01.2024 - Current
- Greet all residents and guests with a smile.
- Keep a log of each vehicle I grant access to the island.
- Maintain a polite and professional demeanor while asking for identification and recording tags.
- This post is at Allison Island and is a part-time position.
Site Supervisor
U.S. Security Associates
02.2015 - 02.2017
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Developed improved training methods with focus on public safety and officer awareness.
- Screened vendors and contractors before granting access to restricted areas within the building.
- This post was a call center called Alorica. My main objective was to maintain control access to the entrance of the building and detour car thefts.
Site Supervisor
ABM Security Services
04.2013 - 01.2015
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Developed improved training methods with focus on public safety and officer awareness.
- Collaborated with management to develop security policies and procedures.
- This was a residential post called South Pointe. It is one of the roughest neighborhoods located in Florida City. I believe what got me through this job is a saying I go by to this day. "You treat the janitor the same way you would treat a millionaire." All though it was rough I was able to get the residents to work with me by leading with customer service and respect.
Site Supervisor
Golden Knights Security
01.2007 - 04.2013
- Oversaw a team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Guided security staff on appropriate courses of action for diverse situations.
- I started as a regular security officer and worked my way up to Site Supervisor.
- I transferred to different sites to train and assist officers to exceed company standards and promote better relationships with clients and the public.
Concierge
United Protection Group
01.2005 - 12.2006
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- While working for this company I worked at three high-rise condominiums. (Cite, La Playa, and Platinum) They held a diversity of tenants and owners from entrepreneurs, and city officials, to celebrities. My experience in customer service helped me to get the job done in an exemplary fashion.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL05.2002
Skills
- Public Safety
- Report Writing
- Guest Relations
- Computer Skills
- Incident documentation
- CCTV Monitoring
- De-Escalation Techniques
- Customer Service
- Punctuality
Timeline
Armed Gatehouse Security
Kent Security
01.2024 - Current
Site Supervisor
U.S. Security Associates
02.2015 - 02.2017
Site Supervisor
ABM Security Services
04.2013 - 01.2015
Site Supervisor
Golden Knights Security
01.2007 - 04.2013
Concierge
United Protection Group
01.2005 - 12.2006
High School Diploma -
Miami Carol City Senior High School
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