Hi, I’m
BRYAN CRAWFORD
Nashville,TN
Summary
Technology Leadership Executive with progressive experience driving digital transformation, operational excellence, and strategic technology initiatives across banking, enterprise, and MSP environments. Proven track record of building high-performance teams, delivering measurable business impact, and establishing governance frameworks that drive sustainable growth. Board-ready leader with deep expertise in IT service delivery, risk management, and stakeholder engagement. Enthusiastic about empowering organizations through technology innovation and creating enduring operational structures. Core Value Proposition: Transforming IT from cost center to strategic business enabler through data-driven leadership, process excellence, and people development.
Overview
16
years of professional experience
Work History
FirstBankNashville, TN
Vice President, Manager Associate Technology Services
07.2019 - Current
Job overview
- Lead end-to-end IT service delivery strategy across Service Desk, Field Support, and IT Asset Management, serving 2,000+ associates across multi-state banking operations
- Spearheaded enterprise-wide digital transformation initiatives, including Windows 11 deployment, Microsoft Autopilot implementation, and Jamf device management, across organizational technology infrastructure
- Orchestrated multi-state technology conversions for 3 major bank acquisitions, successfully deploying standardized equipment and onboarding 1,000+ new associates across multiple territories
- Achieved sustained service excellence with 98%+ customer satisfaction and industry-low team attrition rates, earning consistent C-level recognition and Board commendation
- Reduced mobile technology costs by 65% while simultaneously upgrading technical capabilities and network performance through strategic vendor negotiations
- Enhanced security posture and cost efficiency by implementing Secure Print solutions, reducing print services costs by 40% while improving document security compliance
- Founded IT End User Services Risk Register proactively ahead of Enterprise Risk Management adoption, elevating compliance readiness and earning audit commendation
- Championed alignment with Four Pillars of Excellence (Customer, Associate, Operational, Regulatory) before formal organizational adoption, demonstrating strategic foresight
- Led IT Steering Committee initiatives, driving strategic content development and presenting technology innovations and operational updates to executive leadership, ensuring alignment between departmental capabilities and organizational technology strategy
- Successfully managed extensive audit processes including SOX compliance, regulatory examinations, and third-party assessments with zero findings
- Built high-impact team culture through mentorship programs and complex task delegation, developing future leaders trusted by executive management
- Launched 'Your Voice Matters' Service Survey establishing benchmark customer experience metrics and identifying continuous improvement opportunities
- Earned Board of Directors recognition for exceptional support during executive meetings, broadcasts, and strategic events
Advanced Network SolutionsNashville, TN
Senior Director of Service Delivery
12.2013 - 07.2019
Job overview
- Directed comprehensive IT operations strategy for 100+ diverse SMB clients, overseeing Service Desk, Escalations, and Field Services with annual budget accountability
- Built scalable operational models aligned to customer experience KPIs, achieving record-high client satisfaction rates and 95%+ retention across portfolio
- Led key onboarding project and service transformation strategy for Fox Network Group account, serving as interim Operations and Account Manager during critical transition period
- Consistently operated under budget while expanding service capabilities and client portfolio by 35%
- Elevated client satisfaction metrics through data-driven coaching programs, certification initiatives, and continuous process enhancement methodologies
Stringfellow Technology GroupNashville, TN
Manager of Client Services
07.2009 - 12.2013
Job overview
- Directed MSP support operations achieving record-high client satisfaction through innovative process development and customer engagement strategies
- Created comprehensive operational frameworks including departmental handbooks, automated workflows, and performance dashboards that reduced operational overhead by 30%
- Enhanced workforce quality and retention through strategic applicant screening, expanded onboarding processes, and technical certification requirements, preventing $349 per-incident charges
Skills
- Digital Transformation Strategy
- Enterprise Architecture
- IT Governance & Compliance
- Process Optimization
- Service Design & Delivery
- Vendor & Stakeholder Management
- Risk Management & Audit
- P&L Accountability
- Executive Leadership
- Organizational Design
- Change Management
- Team Development & Mentorship
- Banking Technology
- Financial Services IT
- MSP Operations
- Regulatory Compliance
Websites
Strategic Competencies
Digital Transformation Strategy, Enterprise Architecture, IT Governance & Compliance, Process Optimization, Service Design & Delivery, Vendor & Stakeholder Management, Risk Management & Audit, P&L Accountability, Executive Leadership, Organizational Design, Change Management, Team Development & Mentorship, Banking Technology, Financial Services IT, MSP Operations, Regulatory Compliance
Professional Certifications And Leadership
ITIL 4 Master, Strategic Leader, Managing Professional, Practice Manager, PRINCE2 Agile Expert, Practitioner, Foundation, COBIT 2019 Foundation, IT Governance Framework, Nashville Emerging Leaders (NEL), Leadership Development Cohort Graduate & Board Member, Tennessee Banker's Association (TBA), Strategic Technology, Risk & Security Committee, Leadership Development Cohort Program, Executive Management Track
Community Service And Recognition
- Nashville Emerging Leaders, 2025, Executive Leadership and Community Service
- Leadership Tennessee NEXT - Class VI Nominee, 2022, Statewide Leadership Program
- Emerging Leader of the Year Nominee - Nashville Technology Council, 2017
- Patriot Award - Employer Support of the Guard and Reserve, 2017
- Multiple Core Value Recognition Awards - Advanced Network Solutions, 2013-2019
Executive Leadership Philosophy
Technology leadership success is measured not by the systems we build, but by the people we empower and the sustainable value we create. My approach combines strategic vision with operational excellence, ensuring technology serves as a catalyst for organizational growth and human potential., Strategic Technology Vision: Aligning IT investments with business objectives and long-term organizational goals, People-First Leadership: Developing high-performance teams through mentorship, empowerment, and continuous learning, Operational Excellence: Building scalable processes and governance frameworks that ensure consistent, reliable service delivery, Stakeholder Partnership: Creating collaborative relationships with executives, boards, vendors, and teams to drive mutual success
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Company CultureTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingHealthcare benefitsCareer advancementPaid time offCertification
ITIL 4 Master
Timeline
Vice President, Manager Associate Technology Services
FirstBank
07.2019 - Current
Senior Director of Service Delivery
Advanced Network Solutions
12.2013 - 07.2019
Manager of Client Services
Stringfellow Technology Group
07.2009 - 12.2013